Canada: Complying With Canadian Anti-Spam Law

Last Updated: March 3 2016
Article by Cody Mann

Canada's anti-spam legislation (CASL) has now been in force for almost two years. However, many businesses still find it difficult to understand and some still struggle to be compliant with the new law.

For the most part, CASL is designed to restrict the transmission of unwanted electronic information (such as spam). Although reducing the amount of spam out there is arguably a good thing, the law places an additional burden on businesses, marketing teams, and individuals because of the effort needed to ensure compliance. And, sure enough, trying to make sure you are not running afoul of the law can be complicated, tedious, and difficult.

The general restriction

CASL prohibits the sending of a "Commercial Electronic Message" to an electronic address unless certain requirements are met. One of those requirements is consent; the message must only be sent to someone who has consented to receiving it. Consent can be either express or implied. CASL then specifically sets out how those two forms of consent can be obtained.

In addition to consent, the contents of the message must meet the prescribed form requirements, which include:

  1. identifying who the sender is (and also, if the message is sent on someone's behalf, that person as well);
  2. contact information of the person who sent the message; and
  3. an unsubscribe mechanism.

CASL then further sets out the details of how to do each of these three things.

Commercial electronic message

Whether or not CASL applies to you or your business really turns on the meaning of "Commercial Electronic Message". The definition is arguably very broad, capturing a vast amount of electronic communication.

Commercial Electronic Message is defined as an "Electronic Message" where, having regard to the content, hyperlinks, or contact information contained in the message, it would be reasonable to conclude that themessage has a purpose (or one of its purposes is) to encourage participation in a commercial activity. This includes messages that:

  1. offer to purchase, sell, or lease a product, goods, or a service;
  2. offer to provide a business, investment or gaming opportunity; or
  3. advertises or promotes anything referred to in the two items above.

"Electronic Message" is further defined to be a message sent by any means of telecommunication, including a text, sound, voice, or image message.

Exceptions

As one can imagine, CASL casts a very large net. It will capture most electronic communications that are sent with a commercial purpose. Fortunately, CASL, does provide some exceptions. These allow Commercial Electronic Messages to be sent without having to meet the above requirements. For instance, the restriction does not apply to two-way interactive voice communications (ie telephone calls). Also, there are exceptions for inquiries that are made to businesses and also for communication between individuals that have a personal or familyrelationship. But, ultimately even these exceptions have their own requirements and whether or not one of them is available will depend on the circumstances.

Enforcement

The Canadian Radio-television and Telecommunications Commission (CRTC) enforces CASL. Although the CRTC has a number of tools at its disposal, Notices of Violations and monetary penalties are likely to be the biggest concern for businesses. Although the amount of the penalty can vary, the maximums are set at $1,000,000 for individuals, and $10,000,000 in the case of other entities such as corporations.

Given the amounts that can be involved, potential enforcement by the CRTC should not be taken lightly. Furthermore, when it comes to businesses, CASL has provisions that allow officers, directors, or agents of a corporation to be held personally liable in certain circumstances. CASL also allows employers to be held vicariously liable for any CASL violations committed by their employees.

Recent violations

With all that said, the CRTC has been quite active in enforcing CASL. There has been a series of enforcement actions in the past year, demonstrating that businesses and other organizations need to take CASL seriously. For instance:

  1. In March 2015, "Compu.Finder" was issued a Notice of Violation and a monetary penalty of $1,100,000; their violations were for sending Commercial Electronic Messages without the recipient's consent and for sending some Commercial Electronic Messages that had an unsubscribe mechanism that did not function properly.
  2. In June 2015, Porter Airlines Inc. agreed to pay $150,000 for alleged violations; those allegations included the sending of Commercial Electronic Messages that did not have an unsubscribe mechanism and that did not provide complete identification information. Also, Porter Airlines was unable to provide proof of consent for some of the email addresses where the messages were sent.
  3. In November 2015, Rogers Media Inc. paid $200,000 for alleged violations; those allegations included the sending of Commercial Electronic Messages that contained an unsubscribe mechanism that could not be "readily performed".

About Mackrell International – Canada - Lindsay Kenney LLP is a full service business law firm with offices in Vancouver and Langley, BC and a member of Mackrell International. Mackrell International – Canada is comprised of four independent law firms in Alberta, British Columbia, Ontario and Quebec. Each firm is regionally based and well-connected in our communities, an advantage shared with our clients. With close relations amongst our Canadian member firms, we are committed to working with clients who have legal needs in multiple jurisdictions within Canada.

This article is intended to be an overview and is for informational purposes only.

To print this article, all you need is to be registered on Mondaq.com.

Click to Login as an existing user or Register so you can print this article.

Authors
Similar Articles
Relevancy Powered by MondaqAI
Blake, Cassels & Graydon LLP
 
In association with
Related Topics
 
Similar Articles
Relevancy Powered by MondaqAI
Blake, Cassels & Graydon LLP
Related Articles
 
Related Video
Up-coming Events Search
Tools
Print
Font Size:
Translation
Channels
Mondaq on Twitter
 
Register for Access and our Free Biweekly Alert for
This service is completely free. Access 250,000 archived articles from 100+ countries and get a personalised email twice a week covering developments (and yes, our lawyers like to think you’ve read our Disclaimer).
 
Email Address
Company Name
Password
Confirm Password
Position
Mondaq Topics -- Select your Interests
 Accounting
 Anti-trust
 Commercial
 Compliance
 Consumer
 Criminal
 Employment
 Energy
 Environment
 Family
 Finance
 Government
 Healthcare
 Immigration
 Insolvency
 Insurance
 International
 IP
 Law Performance
 Law Practice
 Litigation
 Media & IT
 Privacy
 Real Estate
 Strategy
 Tax
 Technology
 Transport
 Wealth Mgt
Regions
Africa
Asia
Asia Pacific
Australasia
Canada
Caribbean
Europe
European Union
Latin America
Middle East
U.K.
United States
Worldwide Updates
Registration (you must scroll down to set your data preferences)

Mondaq Ltd requires you to register and provide information that personally identifies you, including your content preferences, for three primary purposes (full details of Mondaq’s use of your personal data can be found in our Privacy and Cookies Notice):

  • To allow you to personalize the Mondaq websites you are visiting to show content ("Content") relevant to your interests.
  • To enable features such as password reminder, news alerts, email a colleague, and linking from Mondaq (and its affiliate sites) to your website.
  • To produce demographic feedback for our content providers ("Contributors") who contribute Content for free for your use.

Mondaq hopes that our registered users will support us in maintaining our free to view business model by consenting to our use of your personal data as described below.

Mondaq has a "free to view" business model. Our services are paid for by Contributors in exchange for Mondaq providing them with access to information about who accesses their content. Once personal data is transferred to our Contributors they become a data controller of this personal data. They use it to measure the response that their articles are receiving, as a form of market research. They may also use it to provide Mondaq users with information about their products and services.

Details of each Contributor to which your personal data will be transferred is clearly stated within the Content that you access. For full details of how this Contributor will use your personal data, you should review the Contributor’s own Privacy Notice.

Please indicate your preference below:

Yes, I am happy to support Mondaq in maintaining its free to view business model by agreeing to allow Mondaq to share my personal data with Contributors whose Content I access
No, I do not want Mondaq to share my personal data with Contributors

Also please let us know whether you are happy to receive communications promoting products and services offered by Mondaq:

Yes, I am happy to received promotional communications from Mondaq
No, please do not send me promotional communications from Mondaq
Terms & Conditions

Mondaq.com (the Website) is owned and managed by Mondaq Ltd (Mondaq). Mondaq grants you a non-exclusive, revocable licence to access the Website and associated services, such as the Mondaq News Alerts (Services), subject to and in consideration of your compliance with the following terms and conditions of use (Terms). Your use of the Website and/or Services constitutes your agreement to the Terms. Mondaq may terminate your use of the Website and Services if you are in breach of these Terms or if Mondaq decides to terminate the licence granted hereunder for any reason whatsoever.

Use of www.mondaq.com

To Use Mondaq.com you must be: eighteen (18) years old or over; legally capable of entering into binding contracts; and not in any way prohibited by the applicable law to enter into these Terms in the jurisdiction which you are currently located.

You may use the Website as an unregistered user, however, you are required to register as a user if you wish to read the full text of the Content or to receive the Services.

You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit any of the Content, in whole or in part, except as expressly permitted in these Terms or with the prior written consent of Mondaq. You may not use electronic or other means to extract details or information from the Content. Nor shall you extract information about users or Contributors in order to offer them any services or products.

In your use of the Website and/or Services you shall: comply with all applicable laws, regulations, directives and legislations which apply to your Use of the Website and/or Services in whatever country you are physically located including without limitation any and all consumer law, export control laws and regulations; provide to us true, correct and accurate information and promptly inform us in the event that any information that you have provided to us changes or becomes inaccurate; notify Mondaq immediately of any circumstances where you have reason to believe that any Intellectual Property Rights or any other rights of any third party may have been infringed; co-operate with reasonable security or other checks or requests for information made by Mondaq from time to time; and at all times be fully liable for the breach of any of these Terms by a third party using your login details to access the Website and/or Services

however, you shall not: do anything likely to impair, interfere with or damage or cause harm or distress to any persons, or the network; do anything that will infringe any Intellectual Property Rights or other rights of Mondaq or any third party; or use the Website, Services and/or Content otherwise than in accordance with these Terms; use any trade marks or service marks of Mondaq or the Contributors, or do anything which may be seen to take unfair advantage of the reputation and goodwill of Mondaq or the Contributors, or the Website, Services and/or Content.

Mondaq reserves the right, in its sole discretion, to take any action that it deems necessary and appropriate in the event it considers that there is a breach or threatened breach of the Terms.

Mondaq’s Rights and Obligations

Unless otherwise expressly set out to the contrary, nothing in these Terms shall serve to transfer from Mondaq to you, any Intellectual Property Rights owned by and/or licensed to Mondaq and all rights, title and interest in and to such Intellectual Property Rights will remain exclusively with Mondaq and/or its licensors.

Mondaq shall use its reasonable endeavours to make the Website and Services available to you at all times, but we cannot guarantee an uninterrupted and fault free service.

Mondaq reserves the right to make changes to the services and/or the Website or part thereof, from time to time, and we may add, remove, modify and/or vary any elements of features and functionalities of the Website or the services.

Mondaq also reserves the right from time to time to monitor your Use of the Website and/or services.

Disclaimer

The Content is general information only. It is not intended to constitute legal advice or seek to be the complete and comprehensive statement of the law, nor is it intended to address your specific requirements or provide advice on which reliance should be placed. Mondaq and/or its Contributors and other suppliers make no representations about the suitability of the information contained in the Content for any purpose. All Content provided "as is" without warranty of any kind. Mondaq and/or its Contributors and other suppliers hereby exclude and disclaim all representations, warranties or guarantees with regard to the Content, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. To the maximum extent permitted by law, Mondaq expressly excludes all representations, warranties, obligations, and liabilities arising out of or in connection with all Content. In no event shall Mondaq and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use of the Content or performance of Mondaq’s Services.

General

Mondaq may alter or amend these Terms by amending them on the Website. By continuing to Use the Services and/or the Website after such amendment, you will be deemed to have accepted any amendment to these Terms.

These Terms shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute which may arise out of or in connection with these Terms. If you live outside the United Kingdom, English law shall apply only to the extent that English law shall not deprive you of any legal protection accorded in accordance with the law of the place where you are habitually resident ("Local Law"). In the event English law deprives you of any legal protection which is accorded to you under Local Law, then these terms shall be governed by Local Law and any dispute or claim arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts where you are habitually resident.

You may print and keep a copy of these Terms, which form the entire agreement between you and Mondaq and supersede any other communications or advertising in respect of the Service and/or the Website.

No delay in exercising or non-exercise by you and/or Mondaq of any of its rights under or in connection with these Terms shall operate as a waiver or release of each of your or Mondaq’s right. Rather, any such waiver or release must be specifically granted in writing signed by the party granting it.

If any part of these Terms is held unenforceable, that part shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the Terms shall continue in full force and effect.

Mondaq shall not incur any liability to you on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control of Mondaq. Such events, occurrences or causes will include, without limitation, acts of God, strikes, lockouts, server and network failure, riots, acts of war, earthquakes, fire and explosions.

By clicking Register you state you have read and agree to our Terms and Conditions