ARTICLE
4 October 2013

ASC Simplifies Consumer Complaints Procedures For Clause 1 And Clause 3 Infractions

GW
Gowling WLG

Contributor

Gowling WLG is an international law firm built on the belief that the best way to serve clients is to be in tune with their world, aligned with their opportunity and ambitious for their success. Our 1,400+ legal professionals and support teams apply in-depth sector expertise to understand and support our clients’ businesses.
Due to an increasing number of consumer complaints related to the accuracy and clarity of advertisements and price claims being immediately corrected by the concerned advertiser, ASC’s Board of Directors has implemented a streamlined process to address such complaints.
Canada Consumer Protection

Due to an increasing number of consumer complaints related to the accuracy and clarity of advertisements (clause 1 of the Canadian Code of Advertising Standards) and price claims (clause 3 of the Canadian Code of Advertising Standards) being immediately corrected by the concerned advertiser, ASC's Board of Directors has implemented a streamlined process to address such complaints. In fact, with this new procedure in place, ASC staff has the discretion to administratively resolve complaints in cases where the advertiser has taken prompt steps to rectify the situation complained of, without having to forward the complaint to the Standards Council. This new process, which expedites and simplifies the responsiveness for both consumers and advertisers, will be reported as "Administratively Resolved Cases".

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