The Integrated Accessibility Standard requires that large
organizations develop accessibility policies and multi-year
accessibility plans and consider accessibility in their
self-service kiosks, while the Information and Communication
Standard mandates that large organizations' websites and web
content meet specific accessibility thresholds.
Large organizations must develop, implement and maintain a
policy about how they will meet the requirements of the Integrated
Standard. The elements of the policy can be woven into
existing policies that discuss similar topics (i.e. training), or
can be addressed via a standalone document. However,
regardless of the chosen method, each organization must write a
statement of commitment that establishes its vision and goals for
accessibility and confirms its commitment to meeting the
accessibility needs of people with disabilities in a timely
manner. The policy and statement of commitment must be in
writing and available to the public.
Multi-year Accessibility Plan
The accessibility policy sets out the rules that large
organizations will implement to become more accessible (the what),
while the accessibility plan creates a roadmap to achieving
compliance and removing barriers to accessibility (the how).
The format and level of detail contained in the accessibility
plan is entirely within the organization's discretion.
However, the plan must be reduced to writing, be publicly
available, and reviewed every five years.
Self Service Kiosks
While the Integrated Standard requires government and public
sector organizations to include accessibility features in those
self-service kiosks they design or purchase, all other
organizations are required to only consider the accessibility of
Examples of self-service kiosks are: those used for parking
payments, ticket validation, self-check-out grocery purchases or
license renewals. When considering accessibility while
designing or purchasing kiosks, the following should be taken into
Technical aspects, such as colour contrast and voice activated
Structural aspects, such as height and stability, specialized
keypads or keyboards and headset jacks with volume control.
Websites and their content must meet the Web
Content Accessibility Guidelines(WCAG) 2.0, an internationally
accepted standard for web accessibility developed by the World Wide
Web Consortium. WCAG 2.0 contains guidelines regarding
writing web content in clear language, providing alternate text for
images, and ensuring that individuals can navigate the website
using only a keyboard. WAG 2.0 contains three levels of
accessibility: A; AA; and AAA (being the highest). By January
1, 2014, large organizations must ensure that their new
public websites and web content conform with WCAG 2.0
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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