The Canadian Radio-television and Telecommunications Commission
(CRTC) has announced three recent settlements demonstrating that
organizations would do well to ensure they are complying with
Canada's telemarketing rules.
On April 3, 2013, the CRTC announced a settlement for
failure of a company to properly download monthly the National Do
Not Call List. This resulted in the company's dealers calling
numbers that were registered. The settlement included a payment of
$100,000 and, among other things, a requirement to provide an
annual report documenting consumer complaints and the steps taken
to resolve them.
On April 2, 2013, the CRTC announced settlements
with two organizations who had used automated calling devices
(robocalls) in violation of Canada's Unsolicited
Telecommunications Rules. Those rules require express consent to
telecommunications through an automatic dialing-announcing device.
In addition to administrative monetary penalties of $69,000 and
$11,000 respectively, the CRTC's settlement provided for, among
other things, annual reporting to the CRTC for five years
documenting customer complaints and steps to resolve them.
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