Canada: The Civil Resolution Tribunal Act: A New Forum For B.C. Dispute Resolution

Last Updated: September 25 2012
Article by Peter Lightbody


Insurers doing business in British Columbia need to be aware of a new forum for resolution of certain civil disputes. The Civil Resolution Tribunal Act (the "Act") has received Royal Assent from the legislature and is expected to commence operations in late 2013 or early 2014.

The impetus for the Act is three-fold: (1) to divert cases from the back-logged docket of the Provincial Small Claims Court; (2) to provide an inexpensive and efficient means to resolve disputes that do not warrant the full machinery of a court process; and (3) to diminish adversarial dispute resolution processes in the context of close civil relationships such as strata and family law.

The tribunal's role is to encourage the voluntary resolution of disputes by agreement and decide those disputes that cannot be resolved. The role will be implemented as much as possible by the use of electronic communication in a "virtual" setting in which the participants communicate with each other, a "case worker" and/or the tribunal primarily over the internet.


Some highlights of the procedure under the Act are as follows:

  • The process is voluntary, in the sense that if a person or company against whom a claim is made does not consent to resolution under the Act, the tribunal may not proceed. Note, however that mandatory participation is contemplated in certain circumstances.
  • The general rule is that parties will represent themselves. For corporations and other legal entities, representation may be by director, officer, partner, or other individuals permitted by the tribunal. For the insurance industry, we anticipate that the tribunal will accept representation by insurance adjusters and examiners.
  • The tribunal "may" allow representation by counsel, in particular for children and incapable persons, and otherwise where the interests of justice favour representation. The wording of the Act also suggests that representation by counsel will be better received where both parties have lawyers. Of course, legal advice outside of the formal process is not precluded, and would be encouraged on any claim raising substantive legal issues.
  • The proceeding has two distinct phases; the case management phase and the tribunal hearing phase.
  • At the case management phase, a case manager is assigned to assist with communication and resolution. The case manager can bring people together in person, or rely on telephone and internet communication. In addition, with the consent of the parties, the case manager may provide "neutral" evaluations, and make recommendations to the tribunal as to appropriate resolution.
  • At the tribunal resolution phase, the process may unfold without the parties being physically present with each other or the tribunal.
  • The tribunal is given a broad "fact finding" power, including the power to ask questions and inform itself "in any other way it considers appropriate". The tribunal need not follow the rules of evidence.
  • The tribunal may use "electronic communication" for all or part of the proceeding. "Electronic communication" is defined in the Act, and generally contemplates the use of computer programs and communication via the internet.
  • The Act does not set out a right of appeal. It does, however, specifically provide for a right of judicial review, which for "small claims" tribunal decisions must be commenced within 60 days, and for strata-related decisions within 90 days (or later, if permitted by the Supreme Court in certain circumstances).


With some exceptions all civil property, debt and damages disputes that formerly would have run through Small Claims Court may find their forum before the new tribunal. The monetary jurisdiction of the Act is to be prescribed by regulation however that jurisdiction is not expected to exceed $25,000.

The tribunal's jurisdiction respecting strata disputes is somewhat more complex. Disputes involving a wide ambit of topics including the following are expressly allowed: interpretation and application of the Strata Property Act, strata by-laws and regulations; common assets and property; use and enjoyment; money owing (whether a fine, penalty or other); and "threatened action" by or against a strata council, corporation or owner/tenant.

There are a number of exceptions to the tribunal's jurisdiction over strata disputes but in general, these involve statutory procedures such as winding up a strata corporation, lien removal, forced sales, and claims involving strata development. Insurers should note that orders respecting re-building of damaged property under section 160 of the Strata Property Act also fall outside the tribunal's jurisdiction.


The Act creates an entirely new and potentially prevalent mechanism for dispute resolution within British Columbia. While the majority of the Act addresses various procedural and jurisdictional matters; Part 2 of the Schedule provides for specific application to Small Claims and Strata Property Matters. Property and liability insurers should expect insureds including strata corporations and strata owners to avail themselves of the Act and thereafter seek coverage under their policies for the settlement or tribunal final decision that occurs therefrom.

Underwriters should consider policy endorsements in British Columbia that deal with notice of proceedings, participation in such proceedings and coverage for settlements or final decisions under the Act. Claims administrators should consider educating staff on Act procedures and jurisdiction in order to properly handle claims against insureds and advancing subrogated claims under the Act. These considerations should happen as soon as practicable so that insurers are well positioned to deal with claims on their "occurrence" based policies when the tribunal becomes operational.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

To print this article, all you need is to be registered on

Click to Login as an existing user or Register so you can print this article.

In association with
Up-coming Events Search
Font Size:
Mondaq on Twitter
Register for Access and our Free Biweekly Alert for
This service is completely free. Access 250,000 archived articles from 100+ countries and get a personalised email twice a week covering developments (and yes, our lawyers like to think you’ve read our Disclaimer).
Email Address
Company Name
Confirm Password
Mondaq Topics -- Select your Interests
 Law Performance
 Law Practice
 Media & IT
 Real Estate
 Wealth Mgt
Asia Pacific
European Union
Latin America
Middle East
United States
Worldwide Updates
Check to state you have read and
agree to our Terms and Conditions

Terms & Conditions and Privacy Statement (the Website) is owned and managed by Mondaq Ltd and as a user you are granted a non-exclusive, revocable license to access the Website under its terms and conditions of use. Your use of the Website constitutes your agreement to the following terms and conditions of use. Mondaq Ltd may terminate your use of the Website if you are in breach of these terms and conditions or if Mondaq Ltd decides to terminate your license of use for whatever reason.

Use of

You may use the Website but are required to register as a user if you wish to read the full text of the content and articles available (the Content). You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit any of the Content, in whole or in part, except as expressly permitted in these terms & conditions or with the prior written consent of Mondaq Ltd. You may not use electronic or other means to extract details or information about’s content, users or contributors in order to offer them any services or products which compete directly or indirectly with Mondaq Ltd’s services and products.


Mondaq Ltd and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published on this server for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind. Mondaq Ltd and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Mondaq Ltd and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from this server.

The documents and related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Mondaq Ltd and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time.


Mondaq Ltd requires you to register and provide information that personally identifies you, including what sort of information you are interested in, for three primary purposes:

  • To allow you to personalize the Mondaq websites you are visiting.
  • To enable features such as password reminder, newsletter alerts, email a colleague, and linking from Mondaq (and its affiliate sites) to your website.
  • To produce demographic feedback for our information providers who provide information free for your use.

Mondaq (and its affiliate sites) do not sell or provide your details to third parties other than information providers. The reason we provide our information providers with this information is so that they can measure the response their articles are receiving and provide you with information about their products and services.

If you do not want us to provide your name and email address you may opt out by clicking here .

If you do not wish to receive any future announcements of products and services offered by Mondaq by clicking here .

Information Collection and Use

We require site users to register with Mondaq (and its affiliate sites) to view the free information on the site. We also collect information from our users at several different points on the websites: this is so that we can customise the sites according to individual usage, provide 'session-aware' functionality, and ensure that content is acquired and developed appropriately. This gives us an overall picture of our user profiles, which in turn shows to our Editorial Contributors the type of person they are reaching by posting articles on Mondaq (and its affiliate sites) – meaning more free content for registered users.

We are only able to provide the material on the Mondaq (and its affiliate sites) site free to site visitors because we can pass on information about the pages that users are viewing and the personal information users provide to us (e.g. email addresses) to reputable contributing firms such as law firms who author those pages. We do not sell or rent information to anyone else other than the authors of those pages, who may change from time to time. Should you wish us not to disclose your details to any of these parties, please tick the box above or tick the box marked "Opt out of Registration Information Disclosure" on the Your Profile page. We and our author organisations may only contact you via email or other means if you allow us to do so. Users can opt out of contact when they register on the site, or send an email to with “no disclosure” in the subject heading

Mondaq News Alerts

In order to receive Mondaq News Alerts, users have to complete a separate registration form. This is a personalised service where users choose regions and topics of interest and we send it only to those users who have requested it. Users can stop receiving these Alerts by going to the Mondaq News Alerts page and deselecting all interest areas. In the same way users can amend their personal preferences to add or remove subject areas.


A cookie is a small text file written to a user’s hard drive that contains an identifying user number. The cookies do not contain any personal information about users. We use the cookie so users do not have to log in every time they use the service and the cookie will automatically expire if you do not visit the Mondaq website (or its affiliate sites) for 12 months. We also use the cookie to personalise a user's experience of the site (for example to show information specific to a user's region). As the Mondaq sites are fully personalised and cookies are essential to its core technology the site will function unpredictably with browsers that do not support cookies - or where cookies are disabled (in these circumstances we advise you to attempt to locate the information you require elsewhere on the web). However if you are concerned about the presence of a Mondaq cookie on your machine you can also choose to expire the cookie immediately (remove it) by selecting the 'Log Off' menu option as the last thing you do when you use the site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies and we are not aware of any at present that do so.

Log Files

We use IP addresses to analyse trends, administer the site, track movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


This web site contains links to other sites. Please be aware that Mondaq (or its affiliate sites) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these third party sites. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site.


If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Mondaq stores this information and may contact the friend to invite them to register with Mondaq, but they will not be contacted more than once. The friend may contact Mondaq to request the removal of this information from our database.


This website takes every reasonable precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected using firewalls and other security technology. If you have any questions about the security at our website, you can send an email to

Correcting/Updating Personal Information

If a user’s personally identifiable information changes (such as postcode), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the “Your Profile” page or by sending an email to

Notification of Changes

If we decide to change our Terms & Conditions or Privacy Policy, we will post those changes on our site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

How to contact Mondaq

You can contact us with comments or queries at

If for some reason you believe Mondaq Ltd. has not adhered to these principles, please notify us by e-mail at and we will use commercially reasonable efforts to determine and correct the problem promptly.