The holiday season is fast approaching and we would like to wish
all members of the board and property management a safe and happy
holidays. We would also like to remind you of a fast approaching
The Accessibility for Ontarians with Disabilities Act
("AODA") became law in 2005, and is intended to
implement and enforce mandatory accessibility standards in Ontario,
with the goal of increasing access to goods or services for
individuals with disabilities. Under the AODA, the Ontario
government will create mandatory standards in five (5) key areas,
Information and Communications
The Customer Service Standard deals with the customer service
aspects of offering goods or services to customers (being owners,
residents, guests, visitors, etc.), the public and third parties
who have various disabilities. In our opinion, condominium
corporations provide goods or services and must comply with this
standard. Organizations must comply with the Customer Service
Standard by January 1, 2012. As a result, a policy must be created
and numerous other requirements must be followed. There are other
standards that condominium corporations must comply with however,
most of these do not come into force until a later date. Please
contact us if you require more information on the Customer Service
Standard (and the accompanying policy) or any other standards that
condominium corporations must comply with as of January 1, 2012,
In addition, we would like to advise our clients that we have
recently revised our rules precedent and numerous policies. We find
that most corporations rules' do not have provisions relating
to harassment, hoarding and other re-occurring issues. As a result,
condominium corporations cannot effectively respond to these
issues. Our new comprehensive rules precedent will enable
corporations to effectively respond to the above-noted issues and
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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Russell v. Township of Georgian Bay provides a useful reminder of the fact that while municipal officials sometimes appear to hold all of the cards in disputes with home owners, that is not always the case.
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