Canada: Banking Regulation In Canada

Last Updated: February 9 2011
Article by Blair W. Keefe and Sanjit Sodhi

Originally published in Banking Regulation | 2010

1 What are the principal governmental and regulatory policies that govern the banking sector?

There are several overarching policy objectives that Canada uses as a framework for establishing the rules of the banking sector.

From a capital perspective, Canada strongly believes that Canadian banks should meet international best practice for capital and was an early adopter of the Basel II Capital Accord as the basis for establishing the capital requirements for domestic banks.

Second, Canada believes that large banks that are important to the economy should be free from the influence of any one shareholder. To implement this policy, Canada imposes a widely held requirement in respect of its largest and most important banks.

Finally, Canada believes that there should be a separation between the financial services sector and the commercial sector of the economy. Therefore, government policy is to restrict the ability of banks to engage in or own interests in entities that carry on nonfinancial services business.

2 Please summarise the primary statutes and regulations that govern the banking industry.

The primary statute governing the banking industry is the Bank Act, a federal statute enacted by the parliament of Canada. Under Canada's constitution, the federal government has exclusive jurisdiction to incorporate banks, establish their business and investment powers and impose capital and other requirements regulating the business and affairs of banks.

The Bank Act has been supplemented by numerous regulations made under its authority that elaborate upon the principles and rules established by the Act.

The Canadian provincial governments also incorporate and regulate deposit-taking institutions, such as credit unions; however, only institutions incorporated under the Bank Act may refer to themselves as banks.

The federal government has also enacted the Office of the Superintendent of Financial Institutions Act to establish one consolidated regulator for the banking and insurance sectors. The office is the principal agency responsible for administering the Bank Act on behalf of the Minister of Finance. As part of its role, the office has published guidelines and advisories respecting the sector and provides interpretive rulings on a case-by-case basis. Among the key guidelines established by the office are guidelines addressing the maintenance by banks of adequate capital and liquidity. Guideline A-1, entitled 'Capital Adequacy Requirements', is the key guideline in this regard.

3 Which regulatory authorities are primarily responsible for overseeing banks?

The Office of the superintendent of Financial Institutions has primary responsibility for overseeing banks. The office administers the Bank Act and examines banks to determine that they are in sound financial condition and complying with the requirements of the act and regulations.

The Financial Consumer Agency of Canada has been established to administer the consumer provisions of the Bank Act. These provisions include disclosure requirements respecting borrowing costs and deposit account terms. The agency does not have any authority to grant redress to consumers. Rather, it can impose penalties on banks for failing to comply with the requirements of the act and the regulations.

The Canada Deposit Insurance Corporation (CDIC) provides deposit insurance for the banks' depositors. Although the CDIC relies upon the examination reports of the superintendent as its vehicle for monitoring the performance of a particular insured bank, it has the authority to request that it be appointed as receiver of a troubled bank in certain circumstances if it perceives that a bank is in danger of becoming insolvent and it is likely that it will be called upon to make insurance payments to the depositors of the bank.

4 Describe the extent to which deposits are insured by the government.

The Canada Deposit Insurance Corporation insures the first C$100,000 deposits held by a depositor in a particular bank. The insurance only applies to funds denominated in Canadian dollars.

5 Which legal and regulatory limitations apply to transactions between a bank and its affiliates? What constitutes an 'affiliate' for this purpose?

Banks are restricted from entering into transactions with related parties. Related parties include a bank's directors and senior officers, persons that have a significant interest in the bank and the entities in which such persons or their spouses or minor children have a substantial investment.

A limited number of specified related-party transactions are permitted under the Bank Act, provided that they are on market terms and conditions.

6 What are the principal regulatory challenges facing the banking industry?

In general, Canadian banks weathered the financial crisis much better than most of their international competitors. The main challenge facing the banking sector in Canada is the potential for onerous changes in regulation, including with respect to capital requirements, that are being imposed in some jurisdictions internationally being adopted in Canada, particularly if they are not adopted uniformly on an international level.

7 How has regulation changed in response to the recent crisis in the banking industry?

Canada's banking system did not suffer the same level of erosion of confidence that has been experienced in other countries. Generally, Canadian banks did not have the same level of exposure to toxic assets as many of their international competitors. Further, the major banks entered the crisis well capitalised and have been able to raise additional capital in the market. Consequently, the government has not been required to inject capital into any Canadian bank.

Nonetheless, the government has amended the Bank Act to give it the authority to make capital investments in the banking industry should they become necessary and to impose restrictions on the business of any bank that receives such investments, including restrictions on compensation paid to directors and officers.

8 In what ways do you anticipate the legal and regulatory policy changing over the next few years?

In 1992, Canada adopted a policy of reviewing and revising the Bank Act every five years. The last such revision was completed in 2007 and the next review is not scheduled to take place until 2012. Given the recent global financial crisis, it is not expected that the review will be moved forward, except as necessary to ensure that the financial sector remains stable.

Canada will likely continue to be an active participant in any discussions that take place at the Basel Committee for Banking Supervision that are directed towards improving the Basel II Capital Accord or other supervisory directions and in other international discussions, particularly those of the Financial Stability Forum. Supervision

9 How are banks supervised by their regulatory authorities? How often do these examinations occur and how extensive are they?

Supervision takes two forms. Under the Bank Act, the superintendent is instructed to conduct an examination of every bank at least annually to determine if it is in sound financial condition and complying with the requirements of the Bank Act and Regulations.

Banks are also required to submit detailed financial statements quarterly and annually that are reviewed by the Office of the superintendent in an attempt to detect any undue risk before it creates a solvency issue.

The office also relies upon the work of external auditors as an important source of information respecting the financial condition of banks.

10 How do the regulatory authorities enforce banking laws and regulations?

While the Bank Act contains penalty provisions and sanctions to address violations of their terms, generally the superintendent of Financial Institutions uses other tools to ensure that banks comply with banking laws and regulations. For example, the superintendent has the authority to enter into binding compliance agreements to ensure that violations are not repeated. The superintendent may also remove directors and officers who are found to be unfit to hold their positions.

The superintendent has also been given the power in issue administrative money penalties in respect of violations of certain provisions of the Bank Act. These monetary penalties may be imposed if the superintendent believes, on the balance of probabilities, that a violation has taken place.

11 What are the most common enforcement issues and how have they been addressed by the regulators and the banks?

Because Canada does not have a history of initiating enforcement actions, there is very little public disclosure of the actions taken by regulators to encourage compliance with the requirements of the Bank Act and Regulations. The one exception is the Financial Consumer Agency of Canada, which publishes the results of its investigations including any sanction that was imposed. There is no evidence that there are any widespread or recurring compliance issues at this time.

12 How has bank supervision changed in response to the recent crisis?

As Canadian banks have not been severely impacted by the global financial crisis, there has not been a need to significantly revise the existing supervision of our banks. Regulators have encouraged the banks to shore up their capital to the extent that it is possible. However, the only specific new measure that has been introduced is a requirement for banks that have shares publicly listed on a stock exchange to suspend their share repurchase programmes. Capital requirements

13 Describe the legal and regulatory capital adequacy requirements for banks.

The Bank Act requires that banks maintain adequate capital and liquidity and authorises the government to make regulations respecting adequate capital and liquidity and for the superintendent to establish guidelines in this regard. Although no regulations have been made, the superintendent has issued guidelines respecting both capital and liquidity.

The current capital adequacy guideline implements the Basel II Capital Accord. Similarly, the liquidity guideline is consistent with the principles laid down by the Basel Committee on Banking Supervision. Canada is a strong supporter of the work of the Basel Committee and the expectation is that the liquidity guideline will be updated as the committee releases further guidance in this area.

In addition to adopting Basel II, the superintendent has retained a requirement that the ratio of a bank's assets to its capital does not exceed an assigned leverage ratio. The leverage ratio is assigned based on a number of factors, including the overall size of the bank, its perceived level of risk and the length of time that it has been in existence. Currently, the maximum leverage ratio that may be assigned is 23 times.

14 How are the capital adequacy guidelines enforced?

Monitoring compliance with the capital requirements established under the capital adequacy guidelines is one of the principal activities of bank supervisors. Supervisors receive quarterly capital returns from the banks. As soon as a trend is detected that suggests that a bank's capital adequacy ratios are reducing, supervisors require that the bank establish a plan for addressing the trend.

The superintendent has published an advisory describing its supervisory intervention programme. Under the advisory, as capital deteriorates a bank will be assigned an escalating stage of intervention. Depending on the stage assigned, additional reporting will be required and other restrictions on the business of the bank may be imposed, including a requirement to cease all dividends paid to shareholders.

15 What happens in the event that a bank becomes undercapitalised?

The superintendent has the authority to direct a bank to increase its capital if the superintendent believes that it is undercapitalised. Of course, this may not be possible and further action to protect deposi tors and creditors may be required. If the superintendent believes that the situation has deteriorated to the point that there is a material risk to depositors and other creditors, the superintendent may take control of the assets of the bank to protect them from erosion and, if that is not sufficient, to take control of the bank.

Last year, the Bank Act was amended to enable the minister of finance to make an investment in the shares of a bank if the minister believes that it is necessary to promote stability in the financial sector. The decision to invest in the shares of a bank must also be confirmed by the governor in council (a committee of cabinet ministers).

If it is not possible to rehabilitate a troubled bank, the superintendent has the authority to request that the attorney general bring an application to wind up the bank under the Winding-up and Restructuring Act.

16 What are the legal and regulatory processes in the event that a bank becomes insolvent?

If the superintendent believes that a bank is insolvent or if any other situation exists that may be materially prejudicial to the interests of depositors and creditors (for example, if the superintendent believes that the bank is no longer viable and will likely become insolvent), the superintendent may take control of the assets of a bank for an interim period. The superintendent must report such action to the minister of finance, and the minister may overrule such action if the minister believes that it is not in the public interest. If the minister does not so order, the superintendent may continue to exercise control over the assets of the bank or may move to take control of the bank itself. The bank has the right to make representations to the superintendent if the bank believes that there was no basis for the superintendent's action.

Once the superintendent is in control of a bank, the superintendent may request that the attorney general apply to the federal court for a winding-up order under the Winding-up and Restructuring Act. The order would normally appoint the superintendent as the liquidator and the superintendent will appoint one or more agents to assist with the liquidation.

In addition to the powers given to the superintendent, the Canada Deposit Insurance Corporation Act gives the Canada Deposit Insurance Corporation (CDIC) the power to take extraordinary measures in respect of the insolvency of a bank that it insures. For example, the CDIC may be appointed as the receiver of a bank and, if the CDIC believes that a going concern resolution is available through a sale of the bank to a third party, CDIC may request an order vesting the shares of the bank in it so that it may force the sale of the shares of the bank to the new shareholder.

The CDIC also has the power to request that the Minister of Finance establish a bridge bank to acquire the good assets and businesses of the troubled bank. Ultimately, the objective is for the government to sell the bridge bank to a third party and to liquidate the remainder of the troubled bank.

17 Have capital adequacy guidelines changed, or are they expected to change in the near future?

The only changes that have been made since the global financial crisis arose have been to improve the guidance on liquidity management and on the capital treatment of securitisations, counterparty credit risk exposures, the trading book, and to request that banks that have shares listed on a stock exchange to temporarily cease any standing share buy-back programmes. The superintendent is closely monitoring developments with Basel II at the Basel Committee and it is very likely that Canada would move quickly to implement any recommendations for changes made by the committee, including any arising from the Consultative Document issued for comment in December 2009 by the Basel Committee on Banking Supervision, entitled 'Strengthening the resilience of the banking sector'.

Ownership restrictions and implications

18 Describe the legal and regulatory limitations regarding the types of entities and individuals

that may own a controlling interest in a bank. What constitutes 'control' for this purpose?

The government believes that large banks that are important to the economy should be widely held. Therefore, the Bank Act provides that banks that have more than C$8 billion of equity may not have a major shareholder. A major shareholder is defined as a person, or group of persons under common control or acting jointly or in concert, that beneficially owns more than 20 per cent of any class of voting shares or more than 30 per cent of any class of non-voting shares. This rule also applies to a limited number of banks that were under the dollar threshold when the size-based regime was originally applied but were widely held at that time.

In addition to the prohibition against major shareholders, a large bank may not be controlled by any person. The definition of control includes having sufficient influence that, if exercised, would result in the person having 'control in fact' over the bank. A guideline has been published describing the matters that will be considered in determining whether a person has 'control in fact' of a bank. However, the guideline does not provide any bright line test, and identifying when control exists remains largely an exercise of judgement.

In addition to the widely held requirement, no person may acquire more that 10 per cent of any class of shares of a bank or control of a bank without the approval of the minister of finance. The decision to grant an approval is fully the discretion of the minister; however, the Bank Act includes a list of matters that the minister may consider in respect of an application for approval. The list includes the reputation of the applicant for being operated in a manner consistent with the standards of good character and integrity.

There is also a prohibition on a government or an agent of the government being issued shares of a bank.

19 Are there any restrictions on foreign ownership of banks?

There are no foreign ownership restrictions imposed under the Bank Act. However, if the applicant is a national of a country that is not a member of the World Trade Organization, prior to granting an approval for the applicant to acquire more than 10 per cent of the shares of a bank the minister of finance is instructed to consider whether reciprocal treatment is available for Canadians under the laws of that jurisdiction. There is also a restriction on a foreign government or agent of a foreign government being issued shares of a bank.

20 What are the legal and regulatory implications for entities that control banks?

The Bank Act requires that persons that control a bank provide the superintendent with such information as the superintendent may require to determine whether the bank is in sound financial condition and complying with the requirements of the Bank Act. In addition, the superintendent has a policy of requiring that controlling shareholders provide an acknowledgement of the shareholders' intent to provide financial and other support for the bank. However, the acknowledgement letter states that it is not intended to create any legally binding obligations.

21 What are the legal and regulatory duties and responsibilities of an entity or individual that controls a bank?

There are none other than those described under question 20.

22 What are the implications for a controlling entity or individual in the event that a bank becomes insolvent?

In such circumstances, a winding-up order should be issued under the Winding-up and Restructuring Act appointing the superintendent as the liquidator of the bank. In such a liquidation, depositors and all other creditors rank prior to shareholders in respect of distributions from the liquidation.

Under the Bank Act, the shares of a bank are required to be issued as fully paid and non-assessable, meaning that a shareholder cannot be called upon to invest additional capital upon the insolvency of a bank.

Therefore, a shareholder's liability is limited to the amount of the shareholder's original investment in the bank. As a result of the powers granted to the Canada Deposit Insurance Corporation (CDIC) under the Canada Deposit Insurance Corporation Act, the shares held by a shareholder may be sold by the CDIC in order to effect a going concern solution. In such a case, the shareholder would only receive the amount of money in respect of the shareholder's shares that is derived from the sale organised by CDIC. Further, the CDIC has the authority to transfer assets of a bank to a bridge bank. In such case, the transferring bank would only receive a payment for the assets in amount determined by CDIC in accordance with the Bank Act. The transferring bank would be liquidated and the shareholder would only be entitled to a distribution based on the remaining assets of the bank and the proceeds of the asset sale organised by CDIC.

Changes in control

23 Describe the regulatory approvals needed to acquire control of a bank. How is 'control' defined for this purpose?

The approval of the minister of finance is required for a person to acquire more than 10 per cent of any class of shares of a bank. An additional approval is required if a person proposes to acquire shares to which are attached more than 50 per cent of the votes that may be cast to elect directors of the bank (in the case of a bank that has less than C$8 billion of equity) or if the person would otherwise have control in fact of the bank. For this purpose, control is defined as having influence sufficient that, if exercised, it would give the person control in fact of the bank. The minister has published a guideline describing the factors that will be considered in determining whether a person has control in fact of a bank. However, the guideline does not indicate the weighting that will be assigned to any particular factor and determining when a person has control in fact remains largely a matter of judgement.

The minister has complete discretion to grant an approval, although the Bank Act does specify certain matters that the minister may take into consideration, including the character of the applicant, the applicant's business plans for the bank and the best interests of the financial system in Canada.

24 Are the regulatory authorities receptive to foreign acquirers? How is the regulatory process different for a foreign acquirer?

If the acquirer is resident in a country that is not a member of the World Trade Organization, the minister of finance is required to consider the extent to which Canadians have the ability to invest in banks established under the laws of that jurisdiction.

In addition, if the acquirer is a regulated financial institution, the quality of the regulatory regime in the home jurisdiction of the acquirer will also be an important consideration.

25 What factors are considered by the relevant regulatory authorities in considering an acquisition of control of a bank?

First, an attempt will be made to determine whether the acquirer is suitable to own a bank. In this regard, regulators will look at the reputation of the acquirer to determine whether the acquirer is of good character, likely to respect the rules and regulations respecting banks and unlikely to expose the bank to any undue risk. The financial resources of the acquirer will be an important consideration as controlling shareholders are expected to be an ongoing source of strength for the bank. The acquirer's expertise in running a bank will be another consideration. Further, if the acquirer is a regulated financial institution, consideration will also be given to whether the acquirer is subject to robust regulation in its home jurisdiction.

The acquirer's business plans for the bank will also be an important consideration. An assessment will be made to determine whether the plan is reasonable and not likely to impact on the future viability of the bank.

26 Describe the required filings for an acquisition of control of a bank.

The superintendent of financial institutions administers the application process on behalf of the minister of finance, who must ultimately grant the approval. The superintendent has published a transaction guide describing the information that must be submitted with the application. Essentially, this information must include a business plan for the bank and information on the financial strength of the applicant, including historic financial statements and a trend analysis showing any trends in respect of its financial performance.

The application must also identify the key individuals that will be responsible for managing the bank together with the background information necessary for a police background check to be performed on those individuals.

If the application is approved, the controlling shareholder will be required to acknowledge an intention to act as a source of financial and management support for the bank.

27 What is the typical time frame for regulatory approval for both a domestic and a foreign acquirer?

The time frame is highly dependent on the identity of the acquirer. That said, a typical time frame for an approval would normally be from two to three months. However, in cases where the applicant is from a non-WTO country that has not previously been analysed by the Canadian regulators, it is not unusual for the process to take considerably longer as an assessment of the regulatory regime in that country will be conducted in addition to the assessment of the applicant.

Update and trends

There are no emerging trends or hot topics in banking regulation that are unique to Canada. However, notable hot topics in regulation on an international level, including in relation to changes to capital rules proposed by the Basel committee, International Financial Reporting Standards (IFRS) and securitisations, are being considered in depth in Canada as well.

The content of this article does not constitute legal advice and should not be relied on in that way. Specific advice should be sought about your specific circumstances.

To print this article, all you need is to be registered on

Click to Login as an existing user or Register so you can print this article.

In association with
Up-coming Events Search
Font Size:
Mondaq on Twitter
Register for Access and our Free Biweekly Alert for
This service is completely free. Access 250,000 archived articles from 100+ countries and get a personalised email twice a week covering developments (and yes, our lawyers like to think you’ve read our Disclaimer).
Email Address
Company Name
Confirm Password
Mondaq Topics -- Select your Interests
 Law Performance
 Law Practice
 Media & IT
 Real Estate
 Wealth Mgt
Asia Pacific
European Union
Latin America
Middle East
United States
Worldwide Updates
Check to state you have read and
agree to our Terms and Conditions

Terms & Conditions and Privacy Statement (the Website) is owned and managed by Mondaq Ltd and as a user you are granted a non-exclusive, revocable license to access the Website under its terms and conditions of use. Your use of the Website constitutes your agreement to the following terms and conditions of use. Mondaq Ltd may terminate your use of the Website if you are in breach of these terms and conditions or if Mondaq Ltd decides to terminate your license of use for whatever reason.

Use of

You may use the Website but are required to register as a user if you wish to read the full text of the content and articles available (the Content). You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit any of the Content, in whole or in part, except as expressly permitted in these terms & conditions or with the prior written consent of Mondaq Ltd. You may not use electronic or other means to extract details or information about’s content, users or contributors in order to offer them any services or products which compete directly or indirectly with Mondaq Ltd’s services and products.


Mondaq Ltd and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published on this server for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind. Mondaq Ltd and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Mondaq Ltd and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from this server.

The documents and related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Mondaq Ltd and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time.


Mondaq Ltd requires you to register and provide information that personally identifies you, including what sort of information you are interested in, for three primary purposes:

  • To allow you to personalize the Mondaq websites you are visiting.
  • To enable features such as password reminder, newsletter alerts, email a colleague, and linking from Mondaq (and its affiliate sites) to your website.
  • To produce demographic feedback for our information providers who provide information free for your use.

Mondaq (and its affiliate sites) do not sell or provide your details to third parties other than information providers. The reason we provide our information providers with this information is so that they can measure the response their articles are receiving and provide you with information about their products and services.

If you do not want us to provide your name and email address you may opt out by clicking here .

If you do not wish to receive any future announcements of products and services offered by Mondaq by clicking here .

Information Collection and Use

We require site users to register with Mondaq (and its affiliate sites) to view the free information on the site. We also collect information from our users at several different points on the websites: this is so that we can customise the sites according to individual usage, provide 'session-aware' functionality, and ensure that content is acquired and developed appropriately. This gives us an overall picture of our user profiles, which in turn shows to our Editorial Contributors the type of person they are reaching by posting articles on Mondaq (and its affiliate sites) – meaning more free content for registered users.

We are only able to provide the material on the Mondaq (and its affiliate sites) site free to site visitors because we can pass on information about the pages that users are viewing and the personal information users provide to us (e.g. email addresses) to reputable contributing firms such as law firms who author those pages. We do not sell or rent information to anyone else other than the authors of those pages, who may change from time to time. Should you wish us not to disclose your details to any of these parties, please tick the box above or tick the box marked "Opt out of Registration Information Disclosure" on the Your Profile page. We and our author organisations may only contact you via email or other means if you allow us to do so. Users can opt out of contact when they register on the site, or send an email to with “no disclosure” in the subject heading

Mondaq News Alerts

In order to receive Mondaq News Alerts, users have to complete a separate registration form. This is a personalised service where users choose regions and topics of interest and we send it only to those users who have requested it. Users can stop receiving these Alerts by going to the Mondaq News Alerts page and deselecting all interest areas. In the same way users can amend their personal preferences to add or remove subject areas.


A cookie is a small text file written to a user’s hard drive that contains an identifying user number. The cookies do not contain any personal information about users. We use the cookie so users do not have to log in every time they use the service and the cookie will automatically expire if you do not visit the Mondaq website (or its affiliate sites) for 12 months. We also use the cookie to personalise a user's experience of the site (for example to show information specific to a user's region). As the Mondaq sites are fully personalised and cookies are essential to its core technology the site will function unpredictably with browsers that do not support cookies - or where cookies are disabled (in these circumstances we advise you to attempt to locate the information you require elsewhere on the web). However if you are concerned about the presence of a Mondaq cookie on your machine you can also choose to expire the cookie immediately (remove it) by selecting the 'Log Off' menu option as the last thing you do when you use the site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies and we are not aware of any at present that do so.

Log Files

We use IP addresses to analyse trends, administer the site, track movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


This web site contains links to other sites. Please be aware that Mondaq (or its affiliate sites) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these third party sites. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site.


If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Mondaq stores this information and may contact the friend to invite them to register with Mondaq, but they will not be contacted more than once. The friend may contact Mondaq to request the removal of this information from our database.


This website takes every reasonable precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected using firewalls and other security technology. If you have any questions about the security at our website, you can send an email to

Correcting/Updating Personal Information

If a user’s personally identifiable information changes (such as postcode), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the “Your Profile” page or by sending an email to

Notification of Changes

If we decide to change our Terms & Conditions or Privacy Policy, we will post those changes on our site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

How to contact Mondaq

You can contact us with comments or queries at

If for some reason you believe Mondaq Ltd. has not adhered to these principles, please notify us by e-mail at and we will use commercially reasonable efforts to determine and correct the problem promptly.