Unified Communications (UC) continues to receive a lot of attention and press coverage; however the ‘hype’ around the underlying technology components tends to obscure the argument that its full potential is yet to be properly understood and fulfilled.

Large organisations often find that following an extensive sourcing programme to procure telecommunications and networks services (TNS), a significant amount of the business case value 'leaks' throughout the life of the contract.

Large organisations globally are losing £12 billion annually through failures in the sourcing and governance of their telecom services, according to a commissioned study conducted by Forrester Consulting on behalf of Hudson & Yorke, specialists in telecommunications and network sourcing.