Article
The Chatbot On The Witness Stand - Part 2: AI At The Drive-Thru, Voice Ordering, And The Vendor Contract That May Decide Who Pays
Quick service restaurants are rapidly deploying AI voice agents at drive-thrus and phone lines, but a 1967 wiretapping law has emerged as an unexpected legal challenge. Recent litigation reveals how the California Invasion of Privacy Act and federal wiretapping statutes are being applied to these modern AI deployments, creating uncertainty around vendor relationships, data handling, and customer consent frameworks.
Jones Walker