Last month the Federal Communications Commission (FCC) issued an Order in the ongoing robocalling proceeding and, unfortunately, it could spell trouble for enterprise customers engaged in any form of customer outreach by phone. While the FCC's intention may have been good, it was short-sighted and failed to clearly define the process carriers should use to distinguish between blocking illegal calls while letting the legitimate calls go through.
Listen to this 9 minute podcast as Sara Crifasi, a lawyer at LB3, and TC2's Joe Schmidt discuss where the FCC came up short in the robocalling Order and why you, as an enterprise user, need to make your voice heard with the FCC.
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