NSW continues to lead the nation in terms of customer service. Last week a new office 'Cyber Security NSW' was established within the Department of Customer Service to enhance cyber security and decision-making across the NSW government.

This is replicated by the Morrison government's announcement that it would establish a Service Australia department within the Human Services portfolio to seek to replicate at a federal level what had been done in NSW.

In addition, the federal government has announced a new Communications Minister, Paul Fletcher, who will also have responsibility for cyber safety.

All of these developments are significant in recognising the role data plays in the digital world.

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