KM2 Solutions, a leading US-based Contact Centre
company operating in Barbados, has added five new client programmes
in the auto finance market during the fourth quarter of 2016,
bringing the total number of auto finance programmes managed by
KM2 to more than 20.
The services provided for these new client programmes include
customer service, loan processing (pre-funding, originations,
verifications, welcome calls), loan servicing and 1st
party collections, back-office services and more.
David Kreiss, KM2 President & CEO said,
"We're delighted and honoured to have been chosen by our
clients to manage their programmes from our near shore
platform. We look forward to delivering for our new clients
the quality and productive services they expect, along with the
cost efficiencies that we provide to all of our clients."
The five new clients for KM2 include regional and
national lenders, a major US-based bank and trust company, and a
credit union that ranks in the top ten nationally. Services
for these clients began during the fourth quarter of 2016.
KM2 Solutions' Barbados operation is located in
the Harbour Industrial Park, St. Michael. Since 2007, the
Call Centre has grown from 250 staff to 700 and plans are in the
works to expand its employee base to 1,100 staff members. The
company currently has locations in the Dominican Republic, Grenada,
Honduras and St. Lucia.
Adapted from Inside Arm
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