Fannie Mae recently
launched its Know Your Options Customer Care program, a
customer engagement strategy and training program for servicers,
aimed at preventing foreclosures through consultative relationships
with homeowners. The program provides trainings, led by Fannie Mae
personnel, for servicers' call center employees and includes
scripts for interactions with homeowners. A key element of the
program is the creation of a single point of contact in the call
center for each homeowner. According to reports by participating
services, using a SPOC has resulted in a 20-30% increase in
workouts. The program is currently being implemented with 18 of
Fannie Mae's largest servicers, and the program training is now
being offered through online webinars free of charge.
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The firm combines in-depth legal knowledge with practical business
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In moving for summary judgment, Nike argued that under its policies and procedures a credit card customer could not have reasonably perceived Nike's request for a ZIP code as a condition to completing a credit card transaction.
Telephone subscribers who knowingly release their phone numbers to a business will be deemed to have given their invitation or consent to the called at the number which they have given, absent instruction to the contrary.
The Consumer Financial Protection Bureau has enacted a new rule that will prohibit the inclusion of mandatory arbitration provisions and waivers of federal statutory causes of action in consumer mortgage and home equity loan agreements.
A federal court in the Western District of Wisconsin has now expanded the reach of the TCPA beyond auto/predictive dialers, holding in Nelson v. Santander Consumer USA that the federal statute may apply to calls even if an auto/predictive dialer is not used to initiate them.
The CFPB took the first step in enforcing the "abusive" standard under the Dodd-Frank Act’s prohibition of unfair, deceptive and abusive acts and practices by filing a federal action against a Florida debt-relief company.
The Consumer Financial Protection Bureau and the United States Attorney’s Office for the Southern District of New York announced a joint law enforcement effort in U.S. District Court for the Southern District of New York involving a debt-settlement business and its principals.
Just two months after the District of Columbia Circuit Court of Appeals ruled in Canning v. National Labor Relations Board that President Barack Obama's January 2012 appointment of three new members of the National Labor Relations Board was "constitutionally invalid," a split panel of the Third Circuit Court of Appeals has followed suit, invalidating another NLRB action.