The Regulation Amending the Electricity Market Consumer Services
Regulation was published in Official Gazette number 29477 on 16
September 2015 ("Regulation"). It amends application
and termination procedures for electricity retail sales agreements,
as well as various contract rights, obligations and procedures,
among other changes.
Significant changes introduced by the Regulation include:
The "Market Management System" is made available to
market and system operators, market participants and legal entities
which read electrometers. The system enables a compensation
mechanism and gives access to reconciliation information.
Commissioned supply companies cannot request a written
notification from new consumers who intend to change their current
suppliers, regardless of whether they have fulfilled their
obligations towards their current suppliers.
Electricity Distribution companies can no longer cut off a
consumer's electricity on the basis of a retail sales agreement
being terminated during change of supplier.
The "Request for Termination of Retail Sales
Agreement Form" is added as an annex to the Electricity
Market Consumer Services Regulation. The form must be used to
terminate retail sales agreements, otherwise sanctions under
Article 16 of the Electricity Market Law may apply.
Debts arising from bilateral agreements are no longer a valid
reason for cutting off electricity. However, electricity can still
be cut off based on debts which arise from retail sale agreements,
even if the supplier has changed.
Previously, consumers were able to request a free, detailed 12
month detailed electricity consumption report from their
commissioned supplier company once per year. Such requests should
now be made to the electricity distribution company and can be made
twice per year. The reports will cover the past 24 months'
electricity consumption in kWh.
The right of eligible consumers to choose their suppliers can
no longer be refused on the basis of improper electrometer usage.
Following exercise of this right, the electricity distribution
company must change any improper electrometers within the
Records regarding eligible consumers must no longer be kept or
Eligible consumers can change suppliers, even if they have not
performed their obligations to their former supplier.
Before signing an agreement with eligible consumers, suppliers
must provide information about consumer rights, commercial options
provided under bilateral agreements and possible risks. The
consumer should either sign a document acknowledging they have been
informed, or the supplier should send the information to the
consumer's registered electronic mail address. Upon request,
such documentation will be submitted to the Energy Market
The Regulation enters into force on 16 September 2015. However,
Articles 5 and 6, relating to arrears, as well as electricity
disconnection and reconnection, enter into force on 1 March
Please see this link for the full text of the Regulation
(only available in Turkish).
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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