The Regulation Regarding Service Providers and Intermediary
Service Providers in Electronic Commerce was published in Official
Gazette number 29457 on 28 August 2015
("Regulation"). The Regulation is
secondary legislation, enacted under Electronic Commerce Law number
6563. It outlines obligations for service providers and
intermediary service providers, particularly relating to mandatory
information and content which must be published or shared with
customers before executing any e-commerce order or agreement.
Under the Regulation, service providers and intermediary service
providers are allowed until 28 November to comply with the
about corporate identity: Service providers and
intermediary service providers (which provide electronic
environment to service providers for their economic and commercial
activities) must indicate their corporate identity and contact
information in their electronic environment. A full list of the
required information is outlined in Article 5 of the
capabilities: Intermediary service providers must
provide and update technical capabilities to service providers to
allow service providers to fulfill their obligations under the
Publishing a transaction
guide on homepages: Intermediary service providers
and service providers which maintain their own electronic
environment must publish a transaction guide for customers on their
homepage. The guide must include:
Technical steps for the commercial
relationship between the service provider and the customer.
Principles for accessing the
agreement between the parties.
Privacy and data protection
Alternative dispute resolution
Principles: Intermediary service providers and
service providers which maintain their own electronic environment
must state specific information about orders. The information
includes total amount to be paid by the customer as well as an
order summary, among other information outlined under Article 8 of
the Regulation. Customers must also receive an opportunity to
change their order.
Other provisions introduced by the Regulation came into effect
on 28 August 2015, including:
responsibilities: Service providers and intermediary
service providers are responsible for maintaining and taking
necessary measures to prevent access and processing of personal
data acquired during their business.
proof: For complaints, service providers and
intermediary service providers must prove they have no fault. These
entities must keep electronic records for three years after the
The Ministry of Customs and Commerce is responsible for
monitoring compliance and enforcing the Regulation.
Please see this link for the full text of the
Regulation (only available in Turkish).
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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