In Turkey, consumer complaints against sellers and manufacturers
may only be brought in Turkish consumer courts if the amount in
dispute is above a certain threshold. These thresholds are set
shortly before the beginning of each calendar year. Consumer
complaints below the jurisdictional thresholds may only be brought
in a consumer arbitral tribunal. On December 27, 2014, Turkey set
the thresholds for 2015 in its Communiqué on Monetary
Limits Set Forth under the Consumer Protection Law and the Consumer
Arbitral Tribunals Regulation (Communiqué No:
TGM-2014/2), raising the thresholds by 10%.
Under this communiqué, consumer complaints below the
threshold of TRY 3,300 (approx. USD 1,400) must be submitted to
consumer arbitral tribunals, whereas those above this threshold
must be submitted to consumer courts.
If the consumer fails to submit his/her complaint to the
appropriate consumer arbitral tribunal or consumer court, his/her
application will be subject to rejection at the preliminary
examination phase. This would also allow defendant companies to
raise a valid objection.
Baker & McKenzie
At Baker & McKenzie, we provide sophisticated advice on
consumer law matters. In addition to advisory services, we
represent our clients before consumer arbitral tribunal and
consumer courts and provide tailor-made consumer law trainings.
Please contact us if you would like more information on how to
comply with these requirements.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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