At present, the consumer protection legislation confers
certain rights on consumers to safeguard their interests viz.
protection against marketing of goods and services hazardous to
life and property, information respecting quality, quantity,
potency, purity, standard and price of goods and services with
a view to ensuring protection against unfair trade practices,
assurance of access to variety of goods and services at
competitive prices, redressal against unfair trade practices
Notwithstanding the above, it has become increasingly
evident that a dearth of laws that effectively regulate
products and services impacting health, environment and safety
has resulted in inadequate opportunities to achieve consumer
In order to initiate a strong consumer protection regime and
empower consumers against sub-standard goods, the Planning
Commission, GOI has recommended stringent consumer laws
encompassing a product liability clause to render erring
manufacturers and suppliers liable to pay punitive damages; a
move, which is slated to substantially overhaul existing
The Planning Commission has put forth its recommendations in
relation to mandatory standards for products which impact the
health and safety of consumers including but not limited to
electrical appliances, electronic, IT and telecom products,
medical devices, industrial and fire safety equipment and
material used for food packaging.
In light of the inadequacy of the Quality Council of India,
the apex body regulating agencies empowered to certify quality,
it is envisaged that a National Quality and Standardization
Authority would be established to provide voluntary standards
for all areas of economic and social activities and mandatory
standards for products.
In furtherance of its commitment to strengthen the consumer
protection legislative regime, GOI has also recommended
establishment of a National Consumer Protection Authority to
investigate deceptive practices and misleading advertisements
by manufacturers and service providers.
The content of this article is intended to provide a
general guide to the subject matter. Specialist advice should
be sought about your specific circumstances.
To print this article, all you need is to be registered on Mondaq.com.
Click to Login as an existing user or Register so you can print this article.
After the amendment Act 62/2002 in the Consumer Protection Act, 1986, that came into force with effect from 15.03.2003, the definition of the expression "consumer" as defined in Section 2 of the Consumer Protection Act, 1986, was amended.
The continued logjam on the effective working of the Parliament and the conflicting self-interest of political parties (at the cost of the nation) ensures that the legislature is unable to perform its key function of legislating new enactments to meet the needs of the changing times.
Register for Access and our Free Biweekly Alert for
This service is completely free. Access 250,000 archived articles from 100+ countries and get a personalised email twice a week covering developments (and yes, our lawyers like to think you’ve read our Disclaimer).