The Legal Services Bill is intended to make sweeping changes to legal services regulation and complaints handling. However, some may regard the new legislation as a missed opportunity if it fails to address a number of problems with the existing regulatory framework. In this article we examine some of the difficulties faced by the profession in responding to complaints, and whether the proposed legislation addresses these difficulties.

Under the regime proposed by the Legal Services Bill, set out in more detail in our lead article, a new Office for Legal Complaints ("OLC") will handle and determine all inadequate professional service complaints made against solicitors....

This service is completely FREE but for the full article and thousands of other articles from 100+ countries please tell us about yourself by registering (and yes, our lawyers like to think you've read our Disclaimer). It only takes 30 seconds and as well as great content you get articles more relevant to you and other advanced features like an optional personalised once-weekly news alert and forward-to-colleague capabilities. We'll also remember your details so you don't have to login again - if you've registered before please login here or if you've forgotten your username click here and we'll remind you. We appreciate your time is important and will respect your privacy - THANK YOU for registering.

Specific Questions relating to this article should be addressed directly to the author.

Do you have a question for the author?