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1. What is outsourcing?
2. Explain the origins of Information Technology outsourcing (ITO) and the move towards Business Process outsourcing (BPO).
3. What are the advantages and disadvantages to outsourcing?
4. How is the decision to outsource established within a company?
5. How can outsourcing provide cost savings? What are the benefits and possible risks?
6. What are the advantages to a company outsourcing offshore?
7. What are the US laws governing outsourcing?
8. What effect has the Sarbanes-Oxley Act of 2002 had on outsourcing in the US?
9. What foreign laws may be relevant?
10. What are the best practices for negotiating a contract between the supplier and customer?
11. What are the legal obligations a supplier must comply with? What are the sanctions for not complying?
12. What are the legal obligations a customer must comply with? What are the sanctions for not complying?
13. In what circumstances could the supplier be liable for the acts of the customer, and visa versa? (including payment of fines and penalties for non-compliance)
14. What contractual protections should a company demand before outsourcing? What protections should a contract include?
15. What happens when laws change during the contract term?
  • The supplier?
  • The customer?
    • 16. When is it advantageous to renegotiate the contract between the supplier and the customer?
    17. What are the possible reasons an outsourcing agreement might be terminated? And what are the possible pitfalls to look out for?
    18. What employment issues may be relevant to outsourcing?
    19. What are the biggest challenges these days for companies seeking to outsource?
    20. Where are the biggest growth areas for outsourcing and why?
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