Australia: Parcel Nest takes the pain out of online shopping deliveries
Last Updated: 8 May 2015

While everyone talks about South Australia becoming the innovative state, Troy Forrest has actually put his money where his mouth is.

In early April 2015 Troy launched Parcel Nest, the '21st century post box', which he created to meet the modern demand of online shopping and delivery.

"I was frustrated by the number of futile deliveries I received," Troy said. "It was annoying to find those 'sorry we missed you' slips in the mailbox or under the door, telling me that I had to go to a depot to pick up a parcel."

"I thought, in a world where I can buy a couple of cartons of Shiraz from McLaren Vale, why can't I get them delivered to my front door? But I can't stay home all day waiting for the postman or courier to deliver a new t-shirt or a box of wine – I have to work."

Troy and his business partner Andrew Smith knew that security was as important as convenience but they didn't like the lockable safes on the market. The combinations, codes and passwords can be too complicated for the customer and the courier.

"Then we came up with the idea of a one-way entry system. Using robust but flexible fingers the parcel goes in but can't come out until you unlock your Parcel Nest. Best of all it can take parcels of just about any size – from an envelope to two full cartons of wine."

Troy said the problems associated with parcel delivery had grown exponentially with the rise in online shopping in Australia, which was now worth $16.6 billion annually or 7% of retail spending.

Research conducted by a Sydney shopping centre* last year reported that:

  • 66% of online shoppers regularly miss a delivery
  • 64% are frustrated by courier calling cards
  • 60% have problems receiving personal online deliveries at work
  • 53% don't want parcels left on their doorstep

"As avid online shoppers we kept looking for a solution," Troy said. "The best inventions are often the simplest and after coming up with the concept we were excited that no-one had thought of it before."

Working closely with local industrial designer Andrew Rogers, as a team they then developed something truly unique in the Australian and even in the international market.

"Its simplicity of design and tough construction means it is weather resistant and of course burglar resistant and it can be easily retro-fitted to most front fences, porches or gardens."

Troy launched Parcel Nest with a crowd funded Kickstarter campaign on 13 April 2015, which was attended by Moore Stephens Adelaide's Peppe Fusco and Tim Siebert.

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