Cayman Islands: Establishing A Cayman Islands Open-Ended Investment Fund

This Briefing Note provides an overview of the process and legal considerations connected with establishing an open-ended investment fund in the Cayman Islands.

This Briefing Note is intended to provide a general summary of the position in law as at the date shown on the cover, and is not to be taken as specific legal advice applicable to particular issues or circumstances. If such advice is required, please contact one of the Ogier partners listed on the last page.


1 Select and form vehicle – company, partnership or trust

2 Choose structure – stand-alone fund, master-feeder

3 Ascertain if fund will be a registered mutual fund

4 Select service providers

5 Address FATCA, CRS and AML compliance

6 Consider applicability of other requirements, eg. Directors' Registration, AIFM Directive

7 Consider appropriate corporate governance framework

8 Settle fund documentation

9 Register fund with Cayman Islands Monetary Authority (if applicable)

10 Monitor and comply with continuing obligations


1 Type of vehicle

1.1 The first step in establishing a Cayman Islands fund is to determine what type of vehicle(s) to use. The choices are (i) an exempted company, (ii) an exempted limited partnership, or (iii) a unit trust. It will soon be possible to select a fourth category, a limited liability company.

1.2 There are few Cayman factors that will drive the selection of one vehicle rather than another and the choice is more commonly dictated by onshore tax and regulatory considerations relevant to the investors, the management or the trading strategy. For example, hedge funds that are looking to take in US tax-exempt investors will typically be formed as exempted companies, while funds that are to be distributed to certain Japanese investors may be structured as unit trusts. Where it is important that one portfolio of assets within the investment fund is protected from any liabilities incurred with respect to another portfolio, it is possible to incorporate an exempted company as a segregated portfolio company.

1.3 This Briefing Note is drafted on the basis that the fund in question is an exempted company. Exempted limited partnerships are also widely used, particularly as master funds, and generally the same principles apply.

2 Structure

2.1 Investment funds may be configured in different arrangements, with the appropriate structure generally driven by the tax treatment and geography of the prospective investors and the fund's portfolio; the location of the manager; the asset classes and diversification of the portfolio; and investor and sponsor familiarity.

2.2 Typical structures involving Cayman vehicles are (i) a stand-alone fund, whereby all investor monies are pooled in a single vehicle which makes direct investments, (ii) a side-by-side arrangement, whereby a Cayman stand-alone fund operates in parallel to an onshore stand-alone vehicle with an identical investment strategy (but a different investor base) and the two vehicles execute the same trades, and (iii) a master-feeder structure. The typical master-feeder structure involves US tax-exempt investors and non-US investors investing in a Cayman exempted company feeder fund, US taxable investors investing in a Delaware limited partnership feeder fund, and the two feeder funds investing together into a single master fund (typically a Cayman exempted company or a Cayman exempted limited partnership), with the master fund holding the underlying portfolio investments.

2.3 Many variations are possible and it is important that fund sponsors take advice from onshore tax and regulatory experts to settle on the optimum structure.


3 Mutual Funds Law

3.1 The Mutual Funds Law (Revised) (MF Law) is the principal Cayman Islands legislation applicable to investment funds. The MF Law refers to "mutual funds", being "a company, unit trust or partnership that issues equity interests, the purpose or effect of which is the pooling of investor funds with the aim of spreading investment risks and enabling investors in the mutual fund to receive profits or gains from the acquisition, holding, management or disposal of investments...".

3.2 "Equity interest" is further defined to include a share, trust unit or partnership interest which is "redeemable or repurchasable at the option of the investor". As such, the MF Law applies only to open-ended funds, since interests in closed-ended funds are not redeemable at the option of the investor.

3.3 The MF Law generally requires that "mutual funds" falling within the above definition be registered or licensed under the MF Law in order to carry on business in or from the Cayman Islands. The most common exemptions/exclusions are:

(a) a mutual fund with fifteen or fewer investors, a majority of whom are capable of appointing or removing the operators of the mutual fund (this is often referred to as the "15 investor exemption"); and

(b) a company, unit trust or partnership with a single investor (which investor is not a mutual fund registered with the Cayman Islands Monetary Authority (CIMA)), on the basis that there is then no "pooling" of investor funds.

3.4 Master funds are treated as registrable mutual funds if:

(a) they are incorporated in Cayman and hold investments and conduct trading activities for the principal purpose of implementing the overall investment strategy of one or more feeder funds registered with CIMA; or

(b) they otherwise fall within the definition of a mutual fund, for example a Cayman master fund in a mini-master structure where the only feeder fund is a Delaware LP but the master fund also takes in investors directly.

3.5 There are three categories of registrable mutual funds:

(a) a registered fund: this is by far the most common form of mutual fund. The principal requirement is that the minimum initial investment purchasable by a prospective investor is US$100,000 minimum;

(b) an administered fund: this requires a licensed mutual fund administrator in Cayman to agree to provide the fund's principal office and to apply to CIMA on the fund's behalf. The primary advantage is that the US$100,000 minimum initial investment requirement does not apply to administered funds. However, the additional role and responsibilities of the administrator may increase administration fees and limit choice; and

(c) a licensed fund: this is designed to be suitable for retail funds and as such involves a more prescriptive and iterative process with the regulator.

The remainder of this note focuses on registered funds and administered funds, referred to for convenience as registrable funds.

4 Anti-money laundering legislation

4.1 Generally, all Cayman investment funds, whether regulated or not, fall within the scope of Cayman's anti-money laundering regime as they will be considered to be engaged in "relevant financial business" for the purpose of the Money Laundering Regulations.

Summary of the requirements of the AML regime relevant to funds

4.2 The requirements of the AML regime with respect to a fund may be summarised as follows:

(a) adequately to identify investors in the fund and to maintain and monitor inter alia the following:

(i) records relating to the verification of the identity of such investors;

(ii) relevant accounts files;

(iii) business correspondence; and

(iv) records of the transactions effected by such investors;

(b) to be aware of the AML requirements and to establish appropriate internal controls and reporting procedures to prevent money laundering;

(c) to provide training to employees to enable them to recognise and take action to prevent or report money laundering or both;

(d) to appoint a suitably qualified and experienced person to serve as the Money Laundering Reporting Officer (MLRO) and be responsible for filing "suspicious activity reports"; and

(e) to identify a suitably qualified and experienced person to serve as the Compliance Officer (MLCO) who is responsible for:

(i) developing internal AML policies, procedures and controls, including (where applicable) screening procedures when hiring employees;

(ii) implementing appropriate employee training; and

(iii) auditing the AML systems in place to ensure they are effective.

Discharge of AML obligations by an investment fund

4.3 Typically, Cayman investment funds do not have employees to perform these obligations directly. The Guidance Notes therefore provide three alternative methods to enable the fund to discharge its obligations under the AML regime:

(a) "Where a Fund has no staff in the Islands and the administration of subscriptions and redemptions is done by a person subject to the anti-money laundering regime of the Cayman Islands or a Schedule 3 country , the Fund will be regarded by the Monetary Authority as being compliant with the Regulations and the Guidance Notes in relation to the Procedures if the Fund's reliance on such a person is acknowledged in an appropriate agreement (e.g., an administration or registrar and transfer agency agreement) and if the person administering subscriptions and redemptions does so in compliance with the applicable Procedures of such jurisdiction."

This is generally the preferred option as it does not make the administrator a delegate of the fund; it permits the administrator to conduct the AML procedures in accordance with the rules of their own jurisdiction; and it does not require the fund to take any further action to ensure that the administrator is compliant, ie, confirming that they have appointed an MLRO and MLCO.

(b) "Where a Fund has delegated any of the Procedures to a person subject to the anti-money laundering regime of the Cayman Islands or a Schedule 3 country, consistent with the requirements of paragraph 3.61 as well as paragraphs 5.4, 6.3, 6.4 and 6.5 of these Guidance Notes, where applicable, the Fund will be regarded by the Monetary Authority as being compliant with the Regulations and the Guidance Notes with respect to the Procedures if the delegate complies with the applicable Procedures of such jurisdiction."

This is available if the service provider conducting the AML procedures is not the same as the service provider processing subscriptions and redemptions. This would rarely occur in practice.

(c) "A Fund may also delegate any or all of its obligations with respect to the maintenance of Procedures to a suitable third party or parties, whether within or outside the Cayman Islands, provided that such appointment is consistent with the requirements of paragraph 3.61 as well as paragraphs 5.4, 6.3, 6.4 and 6.5 of these Guidance Notes, where applicable."

This option requires express delegation to the service provider, and for the service provider to agree to comply with the Cayman AML regime including as to information to be made available to CIMA, appointment of an MLRO and appointment of an MLCO.


5.1 The Foreign Account Tax Compliance Act (FATCA) provisions of the U.S. Hiring Incentives to Restore Employment Act (the HIRE Act) provide that a Reporting Cayman Islands Financial Institution must disclose the name, address and taxpayer identification number of certain United States persons that own, directly or indirectly, an interest in such vehicle pursuant to the terms of an intergovernmental agreement between the United States and the Cayman Islands (the US IGA) and implementing legislation and regulations which have been adopted by the Cayman Islands. If a fund fails to comply with these requirements then a 30% withholding tax may be imposed on payments to the fund of United States source income and proceeds from the sale of property that could give rise to United States source interest or dividends.

5.2 Almost every open-ended Cayman investment fund will be a Reporting Cayman Islands Financial Institution for this purpose. The Cayman legislation requires Reporting Cayman Islands Financial Institutions to make an annual report to the Cayman Islands Tax Information Exchange Authority (the Cayman TIA). Any information provided to the Cayman TIA will be shared with the Internal Revenue Service of the United States.

5.3 The Cayman Islands has also signed with the United Kingdom a separate inter-governmental agreement (the UK IGA), which imposes similar requirements to the US IGA. Information on accounts held directly or indirectly by "Specified United Kingdom Persons" will be exchanged with the United Kingdom tax authority.

5.4 In addition, over 60 countries have signed the OECD Multilateral Competent Authority Agreement and Common Reporting Standard (the CRS) for the implementation of the automatic exchange of tax information based on the OECD's Multilateral Convention on Mutual Administrative Assistance in Tax Matters. The CRS is similar in form and substance to the US IGA and the UK IGA.

5.5 As a result, a Cayman fund will be required to:

(a) register with the US Internal Revenue Service in order to obtain a Global Intermediary Identification Number (a GIIN) and, accordingly, give one or more individuals authority to complete such registration. This is typically applied for by the manager on the fund's behalf following incorporation of the fund;

(b) conduct requisite due diligence on all of its investors in order to identify the tax residency of each investor and to determine whether the interest held by that investor constitutes a "reportable account" under the regulations issued under the US IGA, the UK IGA and CRS. Generally, funds address this by (i) seeking appropriate self-certifications and beneficial ownership information from investors at the time of subscription, and (ii) engaging the fund administrator or another specialist provider to assist with the fund's FATCA and CRS due diligence and reporting obligations;

(c) provide notification to the Cayman TIA of certain prescribed details, and to identify a Principal Point of Contact; and

(d) report the requisite information on each of its "reportable accounts" to the Cayman Islands Tax Information Authority (TIA) prior to the applicable deadlines.

6 Directors Registration and Licensing Law

6.1 Registrable funds are "covered entities" for the purposes of the Directors Registration and Licensing Law (the DRLL). Every director of a covered entity must be a corporate director, a professional director or a registered director under the DRLL.

6.2 Corporate directors are increasingly uncommon, in part because of the higher fees and more onerous obligations for corporate directors under the DRLL.

6.3 Professional directors are defined as natural persons appointed as directors for 20 or more covered entities. There are exceptions that mean that in practice few individuals are required to register as a professional director.

6.4 Registered directors are natural persons appointed as directors for fewer than 20 covered entities, and represent by far the most common category.

6.5 Individuals must be registered or licensed before they are appointed as directors of a covered entity. Registration is effected through an online portal and takes approximately 48 hours to be processed.

6.6 Funds that are not registered with CIMA are not covered entities for the purposes of the DRLL and individuals do not need to register under the DRLL in order to serve as directors of such funds.


7.1 While a detailed analysis is beyond the scope of this note, if it is proposed to market a Cayman fund to EU investors, this will be governed by the EU Alternative Investment Fund Managers Directive (AIFMD). AIFMD applies in relation to (a) the management, by managers established in the EU, of alternative investment funds (wherever the funds are established) and (b) the marketing of alternative investment funds (wherever established) by managers (wherever located) to non-retail EU investors. Accordingly, even a Cayman fund with a non-EU manager must comply with AIFMD if the manager wishes to market that fund to non-retail EU investors.

7.2 There are three options to market to non-retail EU investors:

(a) Passporting, which is currently not available to non-EU funds;

(b) Private placement in each relevant EU member state based on such state's national private placement regime (where available); or

(c) Reverse solicitation, which is considered to be very limited in scope and relies on the investor actively approaching the manager to obtain information on investment opportunities in the particular fund.


8 General

8.1 A Cayman exempted company must have at least one director. Registrable funds must have at least two directors. There are no residency, shareholding or qualification requirements in relation to directors, except (in the case of registrable funds) for registration under the DRLL as referred to above.

8.2 A Cayman exempted limited partnership must have at least one "qualifying general partner", being a Cayman company, an overseas company registered in Cayman as a foreign company, a Cayman exempted limited partnership, an overseas partnership registered in Cayman as a foreign partnership or (unusually) an individual resident in Cayman. In practice, it is most common for US managers to use a Delaware LLC (registered in Cayman as a foreign company) as general partner; and for non-US managers to use a Cayman exempted company as general partner.

8.3 There is no Cayman requirement for an investment fund to have any director/general partner or shareholder/limited partner meetings in the Cayman Islands. Registrable funds structured as exempted companies are expected to have at least two board meetings a year.

9 Role and responsibilities of the board of directors

9.1 Directors owe duties at common law (including fiduciary duties); statutory duties; and duties to third parties in contract or in tort.

9.2 Two notable developments in recent years have helped to clarify the duties of a director of a Cayman registrable fund. The first is the judgment handed down in Weavering Macro Fixed Income Fund Limited (In Liquidation) v Peterson and Ekstrom which offers a helpful description of the actions that would evidence that directors of a regulated mutual fund are meeting their duties of skill, care and diligence. The second is the publication of CIMA's "Statement of Guidance for Regulated Funds – Corporate Governance" (the SOG).

9.3 From these sources, it can be determined that directors must exercise independent judgment, always acting in the best interest of the fund, taking into consideration the interests of the investors as a whole. They are required to act honestly and in good faith at all times. Directors must operate with due skill, care and diligence and should ensure they have sufficient and relevant knowledge and experience to carry out their duties. The directors must ensure that the fund's investment strategy is clearly described in the offering documents and should regularly monitor whether the investment manager is acting in accordance with the defined investment criteria, investment strategy and restrictions. The directors are responsible for approving the appointment and removal of service providers and for ensuring that the roles and responsibilities of such providers are clearly set out. They should ensure that the terms of the fund's contracts with its service providers are consistent with industry standard. They must also regularly verify or seek confirmation from service providers that they are acting in accordance with the fund's constitutional and offering documents. The directors should at all material times inform themselves of the fund's investment activities, performance and financial position, including conducting inquisitorial reviews of the fund's financial results and audited financial statements and monitoring the fund's net asset valuation policy and the calculation of its net asset value.

9.4 The SOG provides that directors should hold regular board meetings, which should be at least twice per year, or more frequently where the circumstances or size, nature and complexity of the fund's operations require. Board meetings are not required to take place in the Cayman Islands.

10 Service providers

10.1 The directors of a Cayman fund are responsible for the overall management of the fund. However, subject to paragraph 9.3 above, the directors may delegate certain duties to service providers.

10.2 Registrable funds must appoint a CIMA approved Cayman auditor to sign off the fund's financial statements. The audit work itself is frequently performed by an affiliate of the approved auditor.

10.3 Except in the case of administered funds (see paragraph 3.5(b) above), there are no other Cayman requirements in relation to service providers. Notwithstanding, we would expect a Cayman fund to appoint the following (which need not be located in Cayman):

(a) Investment manager;

(b) Administrator or registrar and transfer agent and NAV calculation agent;

(c) FATCA services provider (usually the same person as the administrator);

(d) Bank; and

(e) Custodian and prime broker.

10.4 There are no restrictions on a Cayman Islands fund using the services of a non-Cayman Islands investment manager or investment advisor and there is generally no requirement for a non-Cayman Islands investment manager or investment advisor to register with CIMA. There is no regulatory oversight of the business of a non-Cayman Islands manager.

10.5 There is no requirement to engage a local administrator. A registrable fund will need to disclose who is appointed to act as administrator or registrar and transfer agent and NAV calculation agent.

10.6 A Cayman fund must have a registered office in Cayman and must appoint a service provider holding the necessary licence to provide this service.


11 Documents necessary or advisable for all investment funds

11.1 Once the vehicle itself has been formed, the principal documents required to establish it to carry on business as an investment fund are as follows:

(a) an offering document (variously referred to as the "offering memorandum", "private placement memorandum" or "confidential explanatory memorandum"), detailed term sheet or other disclosure document describing the investment objectives, strategies and risks of the fund, the terms of an investment in the fund (including in relation to liquidity and fees), and any other disclosures that it would be necessary or prudent to make to allow investors to make an informed decision in relation to an investment. In the case of investment funds that have multiple portfolios or classes, it is common to issue separate supplements to the offering document describing the individual terms of the particular portfolios or classes;

(b) a subscription agreement - this is the contract between the investment fund and the investor, which, alongside the offering document and memorandum and articles of association, establishes the terms on which the investor will purchase shares. This will include:

(i) an acknowledgement from the investor that it is buying shares on the basis of the offering document; and

(ii) representations by the investor that it is eligible to invest;

(c) memorandum and articles of association - known as "constitutional documents", "articles of incorporation" or "bylaws" in some jurisdictions, the memorandum and articles of association, in conjunction with the terms of the offering document and certain common law principles, govern the contractual relationship between the investment fund and its shareholders. As a matter of Cayman Islands law, all shareholders of a company have the benefit of, are bound by, and are deemed to have notice of the provisions of, the memorandum and articles of association. Typically, a fund vehicle is established with standard "off the shelf" memorandum and articles of association which are then amended and restated to include tailored fund-specific terms prior to launch;

(d) investment management agreement - this is the contract between the investment fund and the investment manager. It establishes the terms upon which the investment manager will provide investment services to the investment fund;

(e) administration agreement - this is the contract between the investment fund and the administrator. It establishes the terms upon which the administrator will provide administration services to the investment fund;

(f) prime brokerage/custodian agreement - this is the contract between the investment fund and the prime broker. It establishes the terms upon which the prime broker will provide prime brokerage services to the investment fund; and

(g) directors' resolutions - commonly referred to as launch resolutions, these are the initial directors' resolutions which approve the terms of the offering of the investment fund's shares, entry by the investment fund into the appropriate service agreements and, if appropriate, the application to register the investment fund with CIMA. As with all board resolutions, the directors must declare any interests in the business to be considered by the meeting or written resolutions where applicable.

12 Documents required for CIMA registrable funds

12.1 For registrable funds, the following documents are also required under the MF Law:

(a) an offering document – see above for a description of its primary function. Every registrable fund must have an offering document;

(b) CIMA forms - the MF Law requires registrable mutual funds to disclose certain core information to CIMA. Such disclosure must be made to CIMA on specific forms (known as Forms MF1, MF2, MF2A, MF3 or MF4 (to be used as appropriate));

(c) auditors' consent letter - this is a letter from the mutual fund's auditors to CIMA confirming that they consent to act as auditors to the fund and are aware of their duties under the MF Law. The mutual fund's auditors must be approved by CIMA. Typically for a master-feeder structure a single letter will cover both;

(d) administrator's consent letter - this is a letter from the mutual fund's administrator to CIMA confirming their consent to act as administrator of the fund and agreeing to make documents relating to the fund available to CIMA when required. The administrator need not be based in the Cayman Islands. Typically for a master-feeder structure a single letter will cover both; and

(e) an affidavit of a director in relation to certain online filings.

13 Tax exemption

13.1 An exempted company is entitled to apply under section 6 of The Tax Concessions Law (Revised) for an undertaking that no law enacted in the Cayman Islands after the date of the undertaking imposing any tax to be levied on profits, income, gains or appreciations shall apply to the company or its operations, and that no tax to be levied on profits, income, gains or appreciations or which is in the nature of estate duty or inheritance tax shall be payable on or in respect of the shares, debentures or other obligations of the company or by way of withholding in whole or in part on any dividend payment or other distribution of income or capital by the company to its members or to a payment of principal or interest or other sums due under a debenture or other obligation of the company.

13.2 The undertaking may be for a period not exceeding 30 years from the date of approval of the application but, in practice, the undertaking is normally given for 20 years.

14 Fund Registration Process

14.1 For a registrable fund, once the documents listed in paragraphs 11 and 12 above are in agreed form and the directors have approved the launch of the fund, the fund must apply to CIMA for registration as a mutual fund.

14.2 The following items are required in order to register the fund with CIMA:

(a) Offering document in final form – see paragraph 12.1(a) above;

(b) Form MF1 or equivalent - see paragraph 12.1(b) above;

(c) Auditors' consent letter - see paragraph 12.1(c) above;

(d) Administrator's consent letter - see paragraph 12.1(d) above;

(e) Director's affidavit - see paragraph 12.1(e) above;

(f) Application fee – currently US$4,635;

(g) Certified copy of the fund's Certificate of Incorporation.

14.3 The application is made through an online portal, and will invariably be submitted by Ogier as Cayman counsel to the fund. For registered and administered funds (see paragraphs 3.5(a) and 3.5(b)), a complete application will be processed without further communication with CIMA: there is no process of comment and response as there may be in the case of a full licence application.

14.4 It takes approximately two weeks to receive a copy of the Certificate of Registration and for the fund to be listed on CIMA's website. It is not permissible to take in money, issue shares or commence trading before the fund is CIMA registered. However, the Certificate of Registration will be dated with the date of submission of the registration documents. On this basis, and as a result of CIMA's consistency of approach in registering funds, most funds are confident to commence operations after the date of registration but before the Certificate of Registration has been received. Although this carries with it the risk that CIMA will reject or delay the registration of the fund for some reason, in our experience this would be very unusual.

14.5 From a Cayman law perspective it is permissible for the offering document to be used for marketing purposes ahead of CIMA registration, although if the offering document says that the fund is registered with and regulated by CIMA then it should be notified to recipients of the document that such registration and regulation is pending.


15 Continuing obligations

15.1 Once the fund is registered (if applicable) and has commenced operations, it must comply with certain ongoing Cayman Islands obligations.

15.2 In brief, these include:

(a) obligations under the Companies Law (Revised), for example in relation to maintenance of statutory records and books of account, filings with the Registrar upon changes to the company's constitution and its directors and officers, and annual filings;

(b) in the case of registrable funds, obligations under the MF Law including filing of updated details within 21 days of material changes, submission of audited financial statements within six months of the fund's year end and payment of annual fees;

(c) compliance with AML requirements;

(d) compliance with ongoing due diligence and reporting requirements under FATCA and CRS; and

(e) general common law and statutory obligations in relation to the offering of the fund's shares, for example to avoid misrepresentation, negligent misstatement, breach of contract and criminal liability.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

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Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site.


If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Mondaq stores this information and may contact the friend to invite them to register with Mondaq, but they will not be contacted more than once. The friend may contact Mondaq to request the removal of this information from our database.


This website takes every reasonable precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected using firewalls and other security technology. If you have any questions about the security at our website, you can send an email to

Correcting/Updating Personal Information

If a user’s personally identifiable information changes (such as postcode), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the “Your Profile” page or by sending an email to

Notification of Changes

If we decide to change our Terms & Conditions or Privacy Policy, we will post those changes on our site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

How to contact Mondaq

You can contact us with comments or queries at

If for some reason you believe Mondaq Ltd. has not adhered to these principles, please notify us by e-mail at and we will use commercially reasonable efforts to determine and correct the problem promptly.