Most Read Contributor in Cayman Islands, September 2016
Within the Ministry of Commerce, Thais Ducent is well-respected
for her thorough knowledge of the business licensing process.
Mrs Ducent used that understanding to guide entrepreneurs
through the relevant procedures and paperwork, in her role as a
Business Services Officer with the Department of Commerce and
Investment (DCI). As a result of her work, she received the Chief
Officer's award as the Ministry's top employee, and
moreover the Deputy Governor's award as the top employee in the
Cayman Islands Government, for the month of May.
Mrs Ducent was presented with her certificates on 3 August.
During his presentation, Deputy Governor Franz Manderson said she
delivered exceptional service to her clients, especially in regards
to the third annual Small Business Expo earlier this year.
'It is clear that Thais undertakes her assignments with a
passion, as she is well-organised, methodical and pays close
attention to detail', he said. 'She was named most
efficient by her department in executing her duties, especially in
a supervisory role for the expo, which has been labelled the most
successful to date. She kept staff and vendors alike equally
informed on all matters and pleased all stakeholders by producing a
well-run and coordinated event'.
DCI officials estimate that 700 people came through the doors at
the Family Life Centre in April for the one-day event.
The Ministry's Chief Officer Dr Dax Basdeo said aside from
the expo, Mrs Ducent has performed consistently well in assisting
customers with their licensing needs.
'Each member of DCI's staff has key roles in fostering a
positive business environment, and they regularly go beyond the
call of duty to assist the public in licensing their local commerce
activities', he said. 'In Thais' case, her technical
knowledge, communication skills, and approach to customer service
'However, she also understands the spirit of DCI's
activities, and not just the policy and legal guidelines. This is
what makes her an exceptional staff member; and she certainly
deserves both the Chief Officer's and the Deputy Governor's
awards', he said.
In June of this year, Mrs Ducent moved from DCI to the Ministry,
as the business services officer post that she filled was renamed
as Ministry of Commerce Policy Adviser.
She still works closely with DCI, however, and she says
assistance from her DCI colleagues continues to be vital to her
'I am so grateful to have received these awards, especially
knowing that I work among others who are equally deserving of
it', Mrs Ducent said. 'I consider it an honour to serve in
my role, and I am proud of the work that I do.
'My colleagues have been a huge blessing; I am indebted to
them for supporting me and making it easier for me to get my job
Mrs Ducent was nominated for both awards by DCI Director Ryan
Rajkumarsingh, who pointed to her teamwork skills as a deciding
'DCI is a small unit that thrives on the cooperation and
commitment of all our team members,' Mr Rajkumarsingh said.
'Despite facing daunting tasks, such as coordinating the expo,
Thais did an exceptional job of managing resources and coordinating
our activities so that we could deliver exemplary service to our
(Thais Group): Deputy
Governor Franz Manderson and Chief Officer Dr Dax Basdeo present Thais Ducent
with her awards alongside (from left) Department of
Commerce and Investment Director Ryan Rajkumarsingh
and Deputy Chief Officer Tamara Ebanks.
* Photo credit to Matthew Yates, MFSCE.
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