On February 3, 2015, Garret Rempel, a Senior Consultant with
MNP’s Technology Consulting Services, presented his paper
‘Web Performance – Defining Standards for Web Page
Performance in Business Applications’ at the International
Conference on Performance Engineering in Austin, Texas.
Industry standards in web page performance are often varied,
inconsistent and based on questionable methodology. There is little
consensus to be found in published literature and as many ways of
studying the subject as there are studies. Many recent results have
relied upon their subject’s own self-assessment of their
patience for waiting, which is a metric that is provably inaccurate
This paper sets out to review and evaluate existing industry
standards for web page performance and then compares those
standards with the results of a case study that was conducted of an
industry-leading software suite and its users in a real-world
situation over the course of nearly two years. The performance of
that system is compared with the number of complaints received
about it, to understand what its users’ true performance
tolerance is devoid of any subjective assessment or
Based on the case study, this paper proposes a method of
gathering performance requirements from business users and industry
subject-matter experts. Testing the proposed process, this paper
demonstrates that it is able to assemble a set of web page
performance requirements that closely matches users’ actual
observed tolerances for waiting by enabling business users who
possess no particular training or experience in the field of
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guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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Software license agreements generally require the customer to pay fees for the software license and related services, which fees are usually based upon the duration of the license and the manner in which the customer is allowed to use the software, together with applicable taxes and withholdings.
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