As previously addressed here, as of January 1, 2014, organizations
with 50 or more employees in Ontario must achieve compliance with
the first set of requirements under the AODA's Integrated Accessibility Standard.
With respect to the existing Customer Service Standard, those organizations
with 20 or more employees in Ontario were required file an Accessibility Compliance Report with the
Accessibility Directorate of Ontario by December 31, 2012.
Those organizations that have not yet filed their reports are
currently being contacted by the Accessibility Directorate of
Integrated Standard Compliance
The general requirements of the Integrated Accessibility
Standard dictate that large organizations develop accessibility
policies and multi-year accessibility plans and consider
accessibility in their self-service kiosks, while the Information
and Communication Standard requires that large organizations'
websites and web content meet specific accessibility
Accordingly, by January 1, 2014, organizations with 50 or more
employees in Ontario must have achieved the following
develop, implement and maintain a written policy and statement
of commitment regarding the requirements of the Integrated
develop, implement and maintain a written multi-year
accessibility plan addressing how the requirements of the
Integrated Standard will be met;
make the plan, statement of commitment and policy available to
consider accessibility in the organization's self-service
kiosks (if kiosks are utilized); and
For a more fulsome discussion of the objectives listed above,
Customer Service Standard Reporting
The Accessibility Directorate of Ontario has recently begun
sending compliance letters to those organizations that, to date,
have not filed an Accessibility Compliance Report pursuant to the
Customer Service Standard.
Those organizations with 20 or more employees in Ontario were
required to file Accessibility Compliance Reports by December 31,
2012 (with the next filing deadline occurring on December 31, 2014
and every three years thereafter). The letters from the
Accessibility Directorate provide the organization in question with
20 business days to file their report, which for those
organizations that are not already compliant with the Customer
Standard, is likely an insufficient amount of time to achieve
compliance. Failure to file the report within the 20 business
days allotted may result in enforcement action being taken against
the organization, which may include inspections, orders and the
levying of administrative penalties.
The AODA contains staggered compliance deadlines, and it is
important to remain aware of the deadlines applicable to your
organization and achieve compliance prior to their expiry.
The letters currently being sent by the Accessibility
Directorate of Ontario clearly indicate that a certain level of
monitoring and enforcement is underway, and organizations are
encouraged to take heed of these signals. Should your
organization require assistance with achieving compliance, please
feel free to contact a member of the Stikeman Elliott employment
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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