On Data Privacy Day (January 28), the Canadian Radio-television
and Telecommunications Commission (CRTC) amended its notice
mandatory code for wireless services and invited Canadians to
comment on the proposed provisions. A hearing on the wireless code
is scheduled for February 11, 2013.
There are a number features of the wireless code that are
particularly interesting from a privacy and data security
The CRTC is suggesting that consumer be "provided with a
personalized summary of how key terms and conditions" of a
contract would apply to that consumer prior to the consumer
entering into the agreement. In addition, the code would also
mandate upfront, clear and concise disclosure privacy
The CRTC is also suggesting that the consumers would have
recourse to make a complaint to the Commissioner for Complaints for
Telecommunications Services (CCTS). It is unclear whether this
might include complaints with respect to the privacy disclosures of
the wireless services provider and, if so, whether the CCTS could
order monetary compensation.
The CRTC would mandate that consumers be offered an online tool
to allow the consumer to monitor the balance of included usage
allowances and any additional fees during a billing cycle.
Consumers would also be entitled to obtain a usage alert at 50% and
100% of billing cycle limits, which would be an amount set by the
consumer or $50.
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