Ontario employers should by now be well aware of the
Accessibility for Ontarians with Disabilities Act, 2005 (AODA). All
organizations with at least one employee in Ontario that provide
goods or services to the public or other organizations have been
required to comply with the Accessibility Standards for Customer
Service (ASCS) — the first accessibility standard enacted
under AODA — since January 1, 2012.
Ontario employers have established policies, practices and
procedures governing their provision of goods and services to
persons with disabilities, instituted mechanisms for notifying the
public of temporary disruptions to facilities and services,
implemented processes for receiving and responding to feedback, and
provided accessibility training to staff. Now is the time to report
on your organization's compliance!
All organizations subject to the AODA that have 20 or more
employees, and all designated public sector organizations
regardless of the number of employees, must file a Customer Service
Accessibility Compliance Report no later than December 31,
2012. The report confirms the organization's
compliance with the requirements of the ASCS and must be certified
by an individual within the organization who has authority to bind
The good news is that the government has made reporting your
compliance easy through an online tool that is available on
ServiceOntario's ONe-Source for Business website (www.ontario.ca/onesource). All you need is your
organization's business number (BN9), a nine-digit identifier
found on your federal and provincial business tax returns. Using
your BN9, you will be required to sign up for an account and, in
the process, answer some basic questions about your
Once you have your account, you can register for the
Accessibility Compliance Reporting tool. You will be asked to
identify yourself as a "certifier" (i.e., someone with
authority to bind the organization). If you lack the authority to
bind your organization, you may still complete the report, but it
can only be submitted once a "certifier" approves it.
The final step is completing the Accessibility Compliance
Reporting tool. The report itself is comprised of 15
"yes" or "no" questions that ask you to confirm
that your organization meets each of the requirements of the ASCS.
You can answer each question separately, or simply confirm that you
meet all of the requirements and the tool will default the answer
to "yes" for each question.
Organizations that are required to file a Customer Service
Accessibility Compliance Report but fail to do so may be subject to
a compliance order and/or an administrative penalty (amounts
currently unknown). Your organization has worked hard to implement
the requirements of the AODA and ASCS — now all you have to
do is report on your efforts!
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guide to the subject matter. Specialist advice should be sought
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