As noted in our last
Blakes Bulletin on the Accessibility for Ontarians with
Disabilities Act, 2005 (AODA), the Ministry of Community and
Social Services (MCSS) requires most companies and organizations to
file compliance reports in relation to the Accessibility Standards
for Customer Service (the Customer Service Standard) on or before
December 31, 2012. Further information regarding the online
reporting process can be accessed here.
As a reminder, the Customer Service Standard generally requires
most companies and organizations in Ontario to take the steps set
Create an accessible customer service policy setting out
practices and procedures with respect to accessible customer
service, addressing various matters including communication with
individuals with disabilities, assistive devices, support persons
and service animals.
Ensure that all individuals dealing with the public or third
parties on behalf of the company or organization – as
well as all individuals involved in creating and implementing
customer service policies – receive training regarding
accessibility issues, which covers the specific topics required by
Notify customers and other third parties of any disruption to
services typically used by individuals with disabilities to access
goods or services.
Create a feedback process through which individuals with
disabilities can provide feedback regarding the provision of goods
Notify customers and others regarding the accessible customer
service policy and feedback process.
MCSS has also released further guidance regarding compliance
with the Integrated Accessibility Standards (the Integrated
Standard). The Integrated Standard sets out accessibility standards
relating to employment, information and communications and
transportation, and also creates certain obligations in respect of
accessibility policy-making and training. The Guide to the
Integrated Accessibility Standards Regulation can be accessed here. MCSS has also created an AODA Compliance
Wizard to allow companies and organizations to obtain a snapshot of
the key upcoming Integrated Standard requirements and deadlines.
The AODA Compliance Wizard can be accessed here.
For most companies and organizations, the next AODA obligations
to be addressed following the Customer Service Standard compliance
reporting will be the Integrated Standard accessibility policy and
plan requirements to be completed by January 1, 2014. However,
companies and organizations should consider accessibility issues in
respect of all areas covered by the Integrated Standard well in
advance in order to ensure compliance is achieved by the various
The Accessibility Standards for the Built Environment remain in
draft form and are being considered by the Ontario government.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
To print this article, all you need is to be registered on Mondaq.com.
Click to Login as an existing user or Register so you can print this article.
Please join members of the Blakes Commercial Real Estate group as they discuss five key provisions of a commercial real estate purchase agreement that are often the subject of much negotiation but are sometimes misunderstood.
Emotional culture is influenced in great part by the mindset and actions of leadership, although employees also play more of a role than they may realize in creating the culture that exists in the group.
The session will be led by Dr. Robert Brooks, an award-winning author and psychologist. In his presentation, Dr. Brooks will describe the mindset and realistic practices of leaders and staff that help to nurture and sustain a culture characterized by positive emotions, satisfying, respectful relationships, a sense of meaning and ownership for one’s work, and enhanced job performance. Examples will be offered to illustrate strategies for developing a positive emotional culture in an organization.
Join leading lawyers from the Blakes Pensions, Benefits & Executive Compensation group as they discuss recent updates and legal developments in pension and employee benefits law as well as strategies to identify and minimize common risks.
Under the Income Tax Act, the Employment Insurance Act, and the Excise Tax Act, a director of a corporation is jointly and severally liable for a corporation's failure to deduct and remit source deductions or GST.
While most are well aware that the sale of a business is generally a complex process, even sophisticated business owners are surprised by just how much cost and effort is required to complete the sale.
Register for Access and our Free Biweekly Alert for
This service is completely free. Access 250,000 archived articles from 100+ countries and get a personalised email twice a week covering developments (and yes, our lawyers like to think you’ve read our Disclaimer).