To evaluate compliance with the Customer Standard, the Ministry
of Community and Social Services requires organizations with 20 or
more employees to complete an annual Customer Standard compliance
report. The online reporting tool, as well as resources regarding
the emergency preparedness requirements, were recently made
Online Reporting Tool
The deadline for filing the annual Customer Standard compliance
report is December 31 of each calendar year. The report is filed
online at the Ministry of Community and Social Services website. In order to
complete the report, organizations must create a ONe-Source
account, answer a series of "yes or no" questions and
certify and submit the report. In order to determine whether your
organization is compliant with the Customer Standard prior to
filing the annual report, the Ministry has made the questions in
the report available here.
Emergency Preparedness Resources
As previously discussed, as of January 1, 2012 the
Integrated Standard requires employers to provide individualized
workplace emergency response information to disabled employees if
it is required based on the employee's disability and whether
the employer is aware of the need for accommodation. The Ministry
has made resources available to
assist organizations with complying with the emergency
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Unfortunately, reasonable accommodation for employees in the workplace continues to be the source of significant litigation and even today we continue to see outrageous examples of employers behaving badly.
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