On February 7, 2012, the U.S. Federal Trade Commission (FTC) announced that it had warned marketers of six
mobile applications that they may be violating the U.S. Fair Credit Reporting Act. The FTC stated
that the mobile applications provide background screening reports
on individuals. Although the FTC reached no conclusion regarding
whether there was any violation by the marketers, the FTC requested
that the marketers review the application of and their compliance
with the Fair Credit Reporting Act.
The U.S. Fair Credit Reporting Act regulates the
activities of consumer reporting agencies. A "consumer
reporting agency" is one that regularly assembles or evaluates
information about a person's creditworthiness, credit standing,
credit capacity, character, general reputation, personal
characteristics or mode of living and reports that information to
third parties for the purpose of establishing the consumer's
eligibility for (1) credit or insurance to be used primarily for
personal, family, or household purposes or (2) employment
The FTC warned the marketers that they must comply with the
Fair Credit Reporting Act if they have reason to believe
the information provided through the apps is being used for
employment, housing, credit or similar purposes. For example, the
Fair Credit Reporting Act imposes obligations on credit
reporting agencies with respect to ensuring the accuracy of
information, providing mechanisms for consumer redress, and, in
some circumstances, requiring consumer reporting agencies to notify
users of consumer reports of their obligations under the Fair
Credit Reporting Act. The FTC stated that a warning by the
marketer that the app was not to be used for the purposes regulated
by the Fair Credit Reporting Act did not protect the
marketers if the marketers had reason to believe the apps were
being used in decisions by third parties with respect to
employment, housing, credit or similar purposes.
Developers and marketers of similar applications in Canada
should be aware that Canadian provinces have similar laws
regulating consumer reporting. For example, in Ontario, the Consumer Reporting Act regulates persons
or organizations that provide reports to third parties for use in
relation to, among other things, (1) credit granting or debt
collection, (2) entering into or a renewal of a tenancy agreement,
(3) employment decisions, and (4) underwriting of insurance.
Among other things, consumer reporting agencies in Ontario (1)
must be registered, (2) must follow prescribed practices with
respect to the information that may be contained in a report, (3)
must provide consumers with access to their consumer report, and
(4) must have a process for the consumer to contest inaccurate
Failure to comply with the Consumer Reporting Act
(Ontario) may result in a fine of not more than Cdn. $25,000 or to
imprisonment for a term of not more than one year, or to both.
Accordingly, developers and marketers of background checking or
screening apps in Canada may wish to obtain legal advice to ensure
that they remain compliant with respect to Canadian provincial laws
governing consumer reporting.
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In Henry v Bell Mobility, 2014 FC 555, the Federal Court considered the extent of damages to which the Plaintiff was entitled when a Bell Mobility Customer Service Representative ("CSR") revealed certain information about his mobile telephone account to an unauthorized third person.