In a recent decision of the High Court, Justice Miller considered the difficult question of when an electricity retailer will be liable to a domestic consumer for losses caused by power supply issues such as voltage surges, brownouts or outages. In this update we briefly review the decision of the Court and consider its implications.
Background
Most participants in the New Zealand electricity system are members of the Electricity and Gas Complaints Scheme (the Scheme). The Scheme provides for an Electricity and Gas Complaints Commissioner (Commissioner), whose work includes facilitating the resolution of complaints about services provided to consumers....
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