UK: Practical Guidance On Writing An Outsourcing Policy

Last Updated: 7 July 2015
Article by Amanda Lewis and Nicholas Ralph

Regulatory Requirements

For businesses that operate within the financially regulated sector, there are invariably detailed and often prescriptive rules that apply to outsourcing arrangements. These rules aim to ensure that the firm retains appropriate control or oversight of the activities it outsources, with the ultimate objective of protecting clients (and, in some instances where it is a systemically important institution, contributing to the overall stability of the financial system).

Insurance and reinsurance undertakings are specifically required to have written policies on outsourcing where relevant under Article 49 of Solvency II and must ensure that those policies are implemented. The policies must also be reviewed at least annually, and adapted to reflect any changes in the outsourcing arrangements/operational systems. EIOPA has issued a consultation on the Solvency II governance and own risks and solvency assessment guidelines, which will apply from 1 January 2016 onwards.I

In addition, rules requiring the firm to appropriately monitor and control additional operational risk arising from services or activities performed by third parties are set out in Chapter 8 of the Senior Management, Systems and Controls Sourcebook (SYSC), in the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) Handbooks, and, for insurers, in chapter 13.9 of SYSC. SYSC rules about outsourcing arrangements therefore apply (in slightly different ways) to most regulated firms; for instance, to banks, fund managers, investment firms and insurance companies. Although an outsourcing policy is not specifically in these rules, best practice may dictate that firms have outsourcing policies to comply with them.


Some firms struggle with writing Outsourcing Policies and we are frequently asked to advise on this topic. Here is our guidance on writing an Outsourcing Policy.


The Outsourcing Policy needs to describe its scope. This usually means defining outsourcing. It may also mean explaining that the Outsourcing Policy will be applied, where relevant, to key supplier relationships or material partnerships.

Financial regulation

The Outsourcing Policy needs to be compliant with the specific FCA or PRA outsourcing rules that apply to the relevant firm. It needs to explain how the firm will comply with the relevant outsourcing rules, whilst at the same time being clear and concise.

We generally prefer to include full extracts of all relevant rules in the Outsourcing Policy, as footnotes/endnotes at the end of the Outsourcing Policy, so that people can refer to them when they want to do so. This also helps readers to distinguish between provisions in the Outsourcing Policy that are required by a specific rule and other provisions designed to reflect best practice or the needs of the business.


The Outsourcing Policy needs to be practical. What we mean by this is that the Outsourcing Policy should focus on setting out the specific actions that the firm intends to comply with, where relevant. For example, instead of saying that the firm will consider the risks involved in outsourcing, it is better for the policy to say that the firm will prepare a risk register and for the Outsourcing Policy to describe:

  • the information to be included in the risk register;
  • how it will be monitored and maintained; and
  • who will approve it.

It may also be useful for the Outsourcing Policy to set out guidance on when it may be appropriate to consider outsourcing.


The Outsourcing Policy needs to state, with regard to each action, which function or functions within the firm will be responsible for carrying out the actions referred to e.g. Group Credit will check the financial status of the supplier before the agreement is signed.

Short and concise

The Outsourcing Policy needs to be as short and concise as possible, so that all relevant people within the business will be able to familiarise themselves with it and ensure that they comply with it, where relevant. It is better to have a short Outsourcing Policy that everyone complies with than to have a long Outsourcing Policy that no one or few people comply with.

It helps if each paragraph states who is responsible for carrying out the relevant action, so that people reading the Outsourcing Policy can concentrate on the paragraphs which are particularly relevant to them.
We generally find that a good length is for the main body of the Outsourcing Policy to be under 30 pages. The Outsourcing Policy can then have annexes with:

  • detailed checklists e.g. of due diligence, terms to be included in outsourcing agreements, transition activities, impact assessment activities, exit activities etc.; and
  • model documents e.g. of non-disclosure agreements, business cases, requests for proposals, escalation procedure; and
  • processes e.g. the approvals needed for each action or stage.


The Outsourcing Policy needs to be comprehensive and include all relevant information that people within the firm need in order to deal with outsourcing projects at four different stages, namely:

  • managing the procurement, preparing for the outsourcing agreement and drafting the outsourcing agreement;
  • ongoing management of the outsourcing agreement after signature;
  • extending the outsourcing agreement; and
  • managing the termination of the outsourcing agreement.


The Outsourcing Policy needs to be flexible, so that provisions can be applied where they are necessary and relevant.

Easy to read

The Outsourcing Policy needs to be drafted in plain English so that it is easy to read.


The Outsourcing Policy needs to be consistent in its treatment of different issues. For example, it needs to deal with how the firm will:

  • prepare the business case before the agreement is signed;
  • update the business case as part of the ongoing management of the outsourcing agreement after signature; and
  • prepare a business case to justify the early termination of the outsourcing agreement.

Other policies

The Outsourcing Policy needs to include cross references to other relevant polices, e.g. Gifts and Hospitality Policy and Security Policy.


As the business changes, or arrangements with third parties are altered, so the Outsourcing Policy will need to be reviewed and updated from time to time, so that it maintains its relevance to the business and so that it reflects current regulatory requirements. While the FCA and PRA rules on outsourcing are relatively high level, they are also changed periodically, often in response to new domestic or EU legislation. Similarly, the Solvency II requirements for insurers and reinsurers require that the outsourcing policy is reviewed at least annually. We would therefore recommend that an Outsourcing Policy is reviewed at least annually (as is required for insurers and reinsurers under Solvency II) to ensure it is up to date so far as both the business and regulatory requirements are concerned.

Version control

The Outsourcing Policy should be subject to version control, with details of who has approved it and the next expected review date.


This article provides practical guidance on how to draft an Outsourcing Policy. No doubt, however, much of the guidance will be equally applicable to the drafting of other policies by firms.


I EIOPA issued a consultation in December 2014 on guidelines under Solvency II, which address the outsourcing policy requirements. Paragraphs 1.121 details Guideline 68, and paragraphs 2.301-2.304 provide some additional context:

" Guideline 68 - Outsourcing written policy
1.121.The undertaking that outsources or considers outsourcing should cover in its policy the undertaking's approach and processes for outsourcing from the inception to the end of the contract. This in particular should include:
a) the criteria for determining whether a function or activity is critical or important;
b) how a service provider of suitable quality is selected and how and how often its performance and results are assessed;
c) the details to be included in the written agreement with the service provider taking into consideration the requirements laid down in the draft implementing measures;
d) business contingency plans, including exit strategies for outsourced critical or important functions or activities.
2.301 On (b), the policy sets out the due diligence process to be carried out prior to deciding on an outsourcing arrangement. The matters to be covered include the financial and technical ability of the service provider and its capacity to perform the outsourcing; its control framework; and any conflict of interests, e.g. between service provider and undertaking or arrangements with competitors.
2.302 On (c), the policy also needs to address the conditions under which sub-outsourcing by a service provider is possible. In any case, if the sub-outsourced function is critical or important for the undertaking the sub-outsourced service needs to be approved by the undertaking.
2.303 The examination of an applicant service provider allows the undertaking to understand the main risks that might arise from the outsourcing, to identify the most suitable strategies for the mitigation or management of these risks and to ensure that the service provider has the ability, capacity and any authorisation required by law to perform the outsourced activities reliably and professionally. The conclusions are to be documented and reviewed by the undertaking at any time it considers relevant.
2.304 On (d), irrespective of the service provider's governance obligation to establish suitable contingency plans for the function outsourced by the undertaking, the undertaking needs to consider in its own contingency planning how, if needed, the outsourced function can be taken over by a new service provider, or bring it back in-house, as appropriate."
For "common platform firms" (i.e. firms subject to the Markets in Financial Instruments Directive 2004/39/EC and/or the Capital Requirements Directive such as banks and investment firms), SYSC 8 applies and requires that:
"a common platform firm must ... when relying on a third party for the performance of operational functions which are critical for the performance of regulated activities, listed activities or ancillary services on a continuous and satisfactory basis, ensure that it takes reasonable steps to avoid undue additional operational risk". SYSC 8.1.9R states: "a common platform firm must ensure that the respective rights and obligations of the firm and of the service provider are clearly allocated and set out in a written agreement".
A related rule in SYSC 4.1.1R requires firms to have effective processes to identify, manage, monitor and report risks and internal control mechanisms.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

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