Under the Fair Employment and
Housing Act (FEHA) and the Americans With Disabilities Act (ADA),
an employer is liable for failure to reasonably accommodate the
known or perceived disability of an employee.1 The
elements of a failure to accommodate claim under the FEHA are: (1)
plaintiff suffers from a disability covered by the FEHA; (2)
plaintiff can perform the essential functions of the job with or
without accommodation; and (3) defendant has failed to reasonably
accommodate plaintiff's disability.2
FEHA also makes it an unlawful employment practice for an employer
to fail to engage in a timely, good-faith, interactive process with
the employee to determine effective reasonable accommodation, if
any, in response to a request for accommodation by an
employee.3 What is this interactive process and how can
it be satisfied?
The Legal Landscape
FEHA defines "reasonable accommodation" only by way of
example. The definition is virtually identical to the ADA's
statutory definition of "reasonable accommodation," which
is also by way of example. "Reasonable accommodation" is
making existing facilities usable by individuals with disabilities;
or job restructuring; part time or modified work schedules;
reassignment to a vacant position; acquisition or modification of
equipment or devices; adjustment or modification of examinations,
training materials or policies; the provision of qualified readers
or interpreters; and other similar accommodations for individuals
with disabilities.4 An employer is required to
reasonably accommodate an employee unless the employer can
demonstrate that such an accommodation would result in undue
hardship to the operation of the business. (Gov. Code
§12940(m).)
The failure to engage in a good-faith interactive process with an
employee requesting accommodation is a separate wrong actionable
under the FEHA. Many employers, mindful of the obligation to
reasonably accommodate a qualified individual with a disability,
nevertheless fail to engage in the interactive process.
Specifically, under the FEHA, an employee may prevail on a claim
for failure to engage in the interactive process without prevailing
on a claim for failure to make reasonable
accommodation.5
The interactive process requires communication and good-faith
exploration of possible accommodations between employers and
employees. The purpose is to jointly identify an accommodation that
allows the employee to perform the essential functions of the
job.6 The focus of this cause of action is on the
failure to discuss, not the failure to accommodate.
The elements of a cause of action for failure to engage in a
good-faith interactive process to discuss reasonable accommodation
are: (1) that the plaintiff had a condition/limitation that was
known to the defendant; (2) that plaintiff requested that defendant
make reasonable accommodation for his/her limitation/condition so
that he/she would be able to perform the essential job
requirements; (3) that plaintiff was willing to participate in an
interactive process to determine whether reasonable accommodation
could be made so that he/she would be able to perform the essential
job requirements; (4) that defendant failed to participate in a
timely good-faith interactive process to determine whether
reasonable accommodation could be made; (5) that defendant's
failure to engage in a good-faith interactive process was a
substantial factor in causing plaintiff harm. (CACI No.
2546.)
There is much confusion regarding what an employer is required to
do to avoid liability for a failure to engage in the interactive
process in good faith. Although the statutory prohibition makes
unlawful an employer's failure to engage in the interactive
process "in response to a request for reasonable accommodation
by an employee or applicant," the legislation has been broadly
interpreted to obligate an employer to engage in the interactive
process without a direct request for accommodation by the employee.
Moreover, there is a split of authority as to whether the employee
must prove that reasonable accommodation was possible before there
is a violation for failure to engage in the interactive
process.7 Ironically, an employer could be liable for
failing to explore available accommodations even where no
reasonable accommodation was possible.8
How to Comply?
A primer for the employer faced with the knowledge that an employee
is in need of an accommodation cannot be made foolproof. A
fact-specific, individualized inquiry is required. These guidelines
emphasize a cautious approach to conducting an interactive process
which will insulate an employer from liability under Government
Code Section 12904(n).
Do not wait for an employee to "request
accommodation"
The statutory requirement that a plaintiff must request
accommodation is a general rule but exceptions apply. The
employer's obligation to engage in the interactive process is
triggered without an express request from the employee when the
employer recognizes the need for an
accommodation.9
Comment: Although typically an applicant or
employee triggers the employer's obligation to participate in
the interactive process by requesting an accommodation, no magic
words are necessary. The obligation arises once the employer
becomes aware of the need to consider an accommodation. The
cautious approach is to meet with an employee to discuss any
perceived difficulties in an employee's performance of
essential job functions.
Give broad consideration to what condition may be
disabling
What constitutes a disability, knowledge of which requires
initiation of the interactive process, is broadly construed. Under
Government Code Section 12926, a physical or mental disability is a
condition which limits a major life activity, including social
activities and working. A major life activity is limited if it
makes achievement of the activity difficult. Under federal law, a
"substantial" limitation of a major life activity is
required.
Be mindful of the reciprocal obligation to participate in
good faith
The interactive process required by the FEHA is an
informal one to identify what reasonable accommodation will enable
the employee to perform the job effectively.10
"Ritualized discussions" are not necessarily
required.11
An employer should identify barriers to equal opportunity for the
disabled employee, including distinguishing between essential and
non-essential job functions; identifying possible accommodations;
and assessing the reasonableness of each accommodation. The
employee should be permitted to suggest his or her own
accommodation if it does not impose an undue hardship. An employer
who rejects an employee's proposed accommodations and offers no
effective alternative fails to engage in good-faith in the
mandatory interactive process.12 Both sides must
communicate directly, exchange essential information, and make
available to the other side information which is more accessible to
one party.13
The interactive process is not a one-sided exploration. Finding out
what a disabled employee is interested in and qualified for is part
of the process.14 An employer is not liable for failing
to provide reasonable accommodation if the employee is responsible
for a breakdown in the interactive process.15
A party that obstructs or delays the interactive process is not
acting in good faith. A party who fails to communicate, by way of
initiation or response, may also be acting in bad
faith.16 Both sides must communicate directly, exchange
essential information and participate in good faith.17
If there is a breakdown in the interactive process, a court must
attempt to assign responsibility for that lapse to insure that only
where the employer bears responsibility for the breakdown can it be
liable.18
Comment: An employer may decide not to participate
in the interactive process because the employer believes that no
reasonable accommodation is possible, or the employee expresses an
inability to work regardless of potential accommodation. Under the
FEHA, participation is mandatory. Under the ADA, the better
practice is to engage in the interactive process because the
employer bears the burden of persuasion as to whether participation
should be excused by proving that no reasonable accommodation was
available.19
Comment: An employer must be mindful of the fact
that if an employee's failure to participate in the interactive
process can be shown to stem from the disability, the
employee's conduct will not defeat liability against the
employer.20
Good faith participation in the interactive process is an
ongoing obligation
An employer's obligation to engage in the interactive
process extends beyond a first attempt at accommodation and
continues when the employee asks for a different accommodation or
the employer is aware that the initial accommodation is failing and
further accommodation is needed.21
Document the interactive process
The employer should meet personally with the affected employee and
request medical information about the condition and its functional
limitations. An employee should be asked what accommodations he or
she is seeking and a written record of the steps taken to evaluate
the employee's request should be made. Employers must offer and
discuss available alternatives and document an employee's
rejection of any offered accommodation.22 An
employee's refusal of a reasonable accommodation offer may
preclude liability against the employer for violations of both Gov.
Code §§12940(m) and (n).
Comment: Where the interactive process is
complicated, such as where there are multiple limitations based on
varying conditions or a workers' compensation claim is pending,
it may be advisable to engage the services of a rehabilitation
specialist to participate in the interactive process.
Be creative in analyzing potential
accommodations
It is the plaintiff's burden to prove that a requested
accommodation would permit him or to perform the essential
functions of the job to establish liability for a failure to
accommodate.23 However, it is the employer's burden
to show reasonable accommodations were considered in good faith at
the interactive process stage.
An employer is not required to create a new job, move another
employee, promote the disabled employee, or violate another
employee's rights in order to accommodate the disabled
employee.24 An employer is not required to offer an
accommodation which would require other employees to work
harder.25
Reasonable accommodation does not require the employer to wait
indefinitely for an employee's medical condition to be
corrected.26 The law does not impose an obligation on
the employer to provide an accommodation that would not permit the
employee to perform all of the essential functions of the
job.27
Holding a job open for a disabled employee who needs time to
recuperate may be a form of reasonable accommodation.28
An employer should explore the availability of open positions in
the workplace which the restricted employee would be able to
perform.
An employer has no duty to accommodate an employee who is unable to
work with a specific supervisor and requests
reassignment.29 Working at home may be a reasonable
accommodation where the essential functions of the position can be
performed at home and would not cause an undue hardship for the
employer. (EEOC Enforcement Guidance on Reasonable Accommodation at
7626.) The FEHA does not require an employer to accommodate an
employee by allowing the use of illegal drugs, including medical
marijuana.30 The fact that certain accommodations may
have been offered to some employees does not mean they must be
extended as a matter of law to others.31
Comment: What is important is that the employer
fully explores alternative positions and job modifications which
would allow the disabled employee to perform the essential
functions of the job. The courts have evidenced a willingness to
require an employer to dig deep to find reasonable ways to keep a
disabled employee on the job.
CONCLUSION
An employer can only operate through its managerial/supervisorial
employees. Employees with responsibility to direct others using
their independent judgment, where supervision of employees is not
merely routine or clerical, are within the ambit of the FEHA's
definition of "supervisor." Although there is no
individual liability for a failure to engage in the interactive
process, supervisors should insure that employees in need of
accommodation be referred for participation in the interactive
process. Ideally, direct supervisors should be involved in the
process, so that an effective assessment of what the essential job
functions are, and whether the affected employee can perform them
with or without accommodation, is fully explored.
Footnotes
1 Gov. Code §12940(a); 42 U.S.C. §12112(a).
2 Jensen v. Wells Fargo Bank (2000) 85 Cal.App.4th
245, 266.
3 Government Code §12940(n); see also EEOC Compliance
Manual, §902 (March 1, 1999). This analysis discusses
compliance with FEHA requirements for a good-faith interactive
process. The ADA contains no reference to an interactive process
but ADA Title I regulations make clear the ADA envisions an
"interactive process." (29 CFR §1630.2(o)(3).) The
California Legislature intended federal precedent to guide its
interpretation of the duty to engage in the interactive process.
(Gov. Code §12926.1(e).) The ADA does not preempt state laws
that provide greater or equal protection for the rights of
individuals with disabilities under the ADA. (See 42 USC
§12201(b).)
4 Prilliman v. United Airlines, Inc. (1997) 53
Cal.App.4th 935, 947-948; 29 CFR §1630.2(o)(2).
5 Wysinger v. Automobile Club of Southern California
(2007) 157 Cal.App.4th 413, 424-425.
6 Jensen, supra, 85 Cal.App.4th at 261.
7 Wysinger, supra, 157 Cal.App.4th at 424-425;
Claudio v. Regents of Univ. of California (2005) 134
Cal.App.4th 224, 243; Nadaf-Rahrov v. The Nieman Marcus Group,
Inc. (2008) 166 Cal.App.4th 952, 980-985. Federal law under
ADA allows the employer to defend if no reasonable accommodation
was possible, but the employer bears the burden of proof on the
issue. (See McBride v. BIC Consumer Prods. Mfg. (2nd Cir.
2009) 583 F.3d 92, 100-101; Fjellestad v. Pizza Hut of Am,
Inc. (8th Cir. 1999) 188 F.3d 944, 952; Barnett v. U.S.
Air (9th Cir. 2000) 228 F.3d 1105, 1116.
8 Wysinger, supra, 157 Cal.App.4th at 424-425.
The Fourth District attempted to resolve the split of authority in
Scotch v. Art Inst. Of California (2009) 173 Cal.App.4th
986, 1018-1019, holding that to prevail under Section 12940(n), an
employee must identify a reasonable accommodation that would have
been available at the time the interactive process should have
occurred.
9 Brown v. Lucky Stores, Inc. (9th Cir. 2001)
246 F.3d 1182, 1188.)
10 Wilson v. County of Orange (2009) 169
Cal.App.4th 1158, 1195.
11 Ibid.
12 Nadaf-Rahrov, supra, 166 Cal.App.4th 952,
980-984.
13 Gelfo v. Lockheed Martin Corp. (2006) 140
Cal.App.4th 34, 62, fn. 22.
14 Hansen v. Lucky Stores, Inc. (1999) 74
Cal.App.4th 215, 225.
15 See Zivkovic v. Southern California Edison Co.
(9th Cir. 2002) 302 F.3d 1080, 1089.
16 Barnett, supra, 228 F.3d at 1116.
17 Although the interactive process contemplates direct
communication between the employer and employee, a refusal to
communicate directly with an employee's lawyer was not
"reasonable" as a matter of law on summary judgment.
Claudio v. Regents of Univ. of Calif. (2005) 134
Cal.App.4th 224.
18 Barnett, supra, 228 F.3d at 1114.
19 See Dark v. Curry County (9th Cir. 2006)
451 F.3d 1078, 1088.
20 Allen v. Pac. Bell (9th Cir. 2003) 348 F.3d
1113; Velente-Hook v. E. Plumas Health Care (E.D. Cal.
2005) 368 F.Supp.2d 1084.
21 Humphrey v. Memorial Hospital Association
(9th Cir. 2001) 239 F.3d 1128, 1138; Scotch v. Art Inst. of
California (2009) 173 Cal.App.4th 986, 1013-1014.
22 See Barnett, supra, 228 F.3d at 1115.
23 Jensen, supra, 85 Cal.App.4th at 263.
24 Spencer v. Good Guys, Inc. (2000) 80
Cal.App.4th 1376, 1389.
25 Turco v. Hoechst Celanese Chem. Group (5th
Cir. 1997) 101 F.3d 1090, 1093.
26 Hansen, supra, 74 Cal.App.4th at
226-227.
27 Paulus v. Kaiser Permanente Medical Group,
Inc. (N.D. Cal. 1999) 199 U.S. Dist. LEXIS 7784, *13.
28 Jensen, supra, 85 Cal.App.4th at 263.
29 Candee v. AT&T Wireless Mobility LLC
(N.D. Cal. 2010) 2010 U.S. Dist. LEXIS 127416, *15-16.
30 Ross v. Raging Wire Telecommunications,
Inc. (2008) 42 Cal.4th 920, 925-931.
31 Traynor v. Turnage (1988) 45 U.S. 535,
549.
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