This article provides a selection of the most interesting ASA adjudications from November and a summary of the key issues considered in the adjudications.
This month the ASA considered a number of offensiveness
complaints against adverts. However, although the ASA acknowledged
that these might be distasteful to some consumers, it considered
the advertiser's intention and, in many cases, the
light-hearted overall impression of the advert when making its
decisions. A number of the adjudications also address the complex
issue of pricing, which has been considered recently by the
OFT.
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HEALTH AND BEAUTY
1. Beiersdorf UK Ltd, 10 November 2010 (the relationship between
the advertised product and the quoted survey was not sufficiently
clear)
2. Coty UK Ltd, 17 November 2010 (the ASA
concluded that an advert that might be considered distasteful by
some was unlikely to cause widespread offence, but should be
targeted appropriately)
3. Coty UK Ltd t/a Rimmel London, 24 November 2010
(advertisers should be clear about the effects obtainable from use
of a product alone)
RETAIL
4. Dreams plc, 3 November 2010
(a price promise alone did not substantiate a "lowest
price" claim)
5. Dreams plc, 17 November 2010 (the ASA concluded
that a banner advert did not give sufficient information about a
time-limited offer or a claim based on future selling prices)
6. Camerabox Ltd, 3 November 2010 (the advertiser
did not provide evidence that a product was actually available at
the advertised price, as opposed to at a higher price)
7. Waterstones Booksellers Ltd, 3 November 2010 (a
retailer cannot rely on consumers understanding industry accepted
jargon and must make clear which goods are excluded from a
promotion)
LEISURE
8. Dave Whelan Sports Ltd,
10 November 2010 (small print in an advert offering a free
product contradicted, rather than clarified, the headline
claim)
OTHER
9. Wells & Youngs Brewing Company Ltd, 17 November
2010 (the themes of alcohol and sexual success in an
advert were sufficiently distinct and the advert was therefore not
irresponsible)
10. Ryanair Ltd, 17 November 2010 (the ASA did not
uphold complaints in relation to offensiveness and substantiation,
although it did not consider two of the three forms of evidence
submitted by the advertiser to be sufficient)
11. American Apparel (UK) Ltd, 24 November 2010
(the ASA considered the stylised nature of the advert and the
publication in which it appeared)
12. Nissan Motor (GB) Ltd, 17 November 2010 (the
ASA considered the intention of the advert and how likely consumers
were to make the association with a potentially offensive
message)
13. Invicta Gas Ltd, 24 November 2010 (a
light-hearted advert was acceptable to the ASA, notwithstanding
that it played on a stereotype relating to women)
14. Asda Financial Services Ltd, 3 November 2010
(a disclaimer should not contradict information given elsewhere in
the advert and should not confuse or mislead consumers)
NON-COMMERCIAL
15. ITV Broadcasting Ltd t/a UTV, 10 November 2010 (the ASA weighed up the message of the advert and its target audience with the likelihood of causing distress to children)
HEALTH AND BEAUTY
1. Beiersdorf UK Ltd, 10 November 2010
A cinema advert for face cream showed a woman moisturising her
face. The voice-over stated "So it's no surprise that
37% of women feel more attractive now than they did ten years
ago". On-screen text carried the same claim. Superimposed
text stated "37% of 12,267 women
interviewed".
Complaint/Decision
One complainant challenged whether the advert was misleading
because it was unclear whether the claim related to the results of
a survey of women generally, or a survey of those who had used the
face cream.
The ASA upheld the complaint. It considered that the claim would be
understood by consumers to mean that 37% of women interviewed felt
more attractive because they used the advertised face cream.
However, the participants had been asked whether they felt more
attractive than ten years earlier in general terms, rather than in
relation to the advertised product. The ASA considered that the
advert was ambiguous in its presentation of the relationship
between the survey and the advertised product. Accordingly it
concluded that the advert could be confusing and therefore was
misleading.
This is the second month in a row in which a
Beiersdorf UK Ltd advert has been considered by the ASA,
although in October the relevant complaint was not upheld by the
ASA. This decision reminds advertisers of the risk of implied
claims and, in particular, that they must take care to present
statistics in a clear and understandable manner so as to avoid
misleading consumers. In doing so it is important to ensure that
the relationship between any survey results or statements in the
advert and the claims being made are clear.
2. Coty UK Ltd, 17 November 2010
A television advert for perfume showed the singer Beyoncé
lying naked in a room. Further shots in the advert showed the
singer wearing a revealing red dress and touching her neck and
chest, leaning against a window moving her hand down her neck and
breast, and dancing seductively. The advert showed images of her
chest, back and thighs.
Complaint/Decision
14 viewers complained about the advert on the basis that it was
offensive and/or that it was unsuitable for broadcast when children
might be watching.
The ASA noted that there was no explicit sexual content and that
Beyoncé was not shown fully naked in the advert. Whilst the
ASA noted that the advert was sexually suggestive and therefore
might be distasteful to some, it concluded that, in the context of
perfume marketing, the advert was not likely to cause serious or
widespread offence. In respect of the second challenge, the ASA
noted that Clearcast had given the advert an ex-kids restriction,
so that it would not be shown in or around children's
programmes. However, several of the complainants indicated that
their children had seen the advert. The ASA considered that the
singer's body movements and the camera's focus on shots of
her dress falling away to partially expose her breasts created
"a sexually provocative ad". It therefore upheld
this complaint and considered that the advert should not have been
shown before 7.30 pm.
This adjudication, which also received press coverage including on
the BBC website, highlights the importance of appropriate targeting
of adverts and the need to ensure that young children are not
exposed to unsuitable imagery. The adjudication is also an example,
further to the recent decisions in October in relation to
MTV Networks Europe t/a Viva and Sony Europe Ltd, of the
ASA not upholding an offensiveness complaint, even where it
acknowledges that the advert in question might be distasteful to
some.
3. Coty UK Ltd t/a Rimmel London, 24 November 2010
This adjudication concerns two magazine adverts and one
television advert for a mascara which featured a dial with three
settings for users to achieve different eyelash effects. The two
magazine adverts showed three images of a model's eye, each
showing progressively longer, more prominent eyelashes. In each of
the adverts, vertical small print text stated "shot with
lash inserts".
The television advert showed close-ups shots of the model's
eyes with her eyelashes appearing to increase in length with each
look. On screen text stated "shot with lash
inserts".
Complaint/Decision
One complainant challenged whether the adverts were misleading
because the differing effect in each image was achieved by using an
increasing number and length of lash inserts, which exaggerated the
effect achievable from use of the mascara alone. The ASA also
challenged whether the small print disclaimer in the two magazine
adverts was sufficiently clear.
The ASA upheld both of the complaints. Although the advertiser had
indicated that lash inserts were used in the shots, it had not made
clear to consumers that lash inserts of different lengths had been
used. In its response to the ASA, the advertiser had submitted a
scientific digital image analysis study showing that increasing the
mascara's dial settings could deliver increased eyelash volume.
However, this study was only based on five subjects and the ASA
expressed concern that the sample was very small. Notwithstanding
that the ASA understood the effect of the product would vary
depending on the user's eyelashes, it considered that the
advertiser had not submitted sufficient evidence to show that the
visual representations in the adverts were achievable solely
through use of the product.
In respect of the disclaimer, the ASA concluded that it was not
prominent enough to capture readers' attention and therefore
the information contained in the small print was not sufficiently
clear.
This adjudication serves as a reminder to advertisers that they
should take care if using effects that are likely to
"distort the visual representation of the effect
achievable from the use of the product alone". The
decision will be particularly relevant to health and beauty
companies, who frequently use such products as hair or eyelash
extensions in their adverts. Further, advertisers must ensure that
any disclaimers are appropriate, and are displayed with sufficient
prominence. Mascara adverts have regularly attracted complaints on
the basis of misleadingness as a result of the use of lash inserts,
where, generally the ASA has accepted adverts provided disclaimers
were included to make clear lash inserts had been used. For
example, most recently, in May 2010 a similar complaint about a L'Oreal advert was not upheld, as
the ASA concluded the advertiser had made sufficiently clear to
consumers that lash inserts had been used. In this case, although a
disclaimer had been used, the ASA was concerned that consumers
would still be misled as to the effect of the mascara. The decision
is also interesting as it shows the ASA's concern over a study
based on only 5 subjects.
RETAIL
4. Dreams plc, 3 November 2010
A national press advert featured the headline "DOUBLE
DISCOUNT" and stated "Britain's lowest
prices... And that's a promise..." The advert
included the text "Kids' Beds FROM ONLY
£129" and contained small print stating
"See full details of the Dreams Price Promise in
store..."
Complaint/Decision
Argos challenged whether the claim "Britain's lowest
prices... And that's a promise..." was misleading
because it sold several products at lower prices. The ASA also
challenged whether the advert was misleading on the basis that it
used a price promise as the basis for a lowest price claim.
The ASA upheld both challenges. It noted that
"Britain's lowest prices... And that's a
promise..." related only to specific products sold by the
advertiser, i.e. a comparison between specific beds sold by Dreams
plc and its competitors. However the ASA considered that consumers
would understand the claim to mean that there were no
children's beds available in competitors' stores for less
than £129. The ASA concluded that the claim was not clear and
that it had not seen evidence that the advertiser offered
Britain's lowest prices; the ASA therefore considered that the
advert was likely to mislead. Further, the ASA did not consider
that offering a price promise alone justified a "lowest
price" claim. It noted that it had not seen evidence that the
advertiser carried out the necessary price monitoring and
adjustment to justify such a claim, and accordingly it concluded
that the advert was also likely to be misleading in this
respect.
This adjudication offers guidance as to relationship between price
promises and "lowest price" claims and indicates the type
of evidence that the ASA will require in order to reconcile such
claims. Interestingly, even though the advertiser promised to
refund the difference in price plus £10 to any customer who
found the same product (or a product by the same manufacturer with
similar specifications) cheaper in a competitor's store, the
ASA did not consider that this alone justified a "lowest
price" claim.
5. Dreams plc, 17 November 2010
A website promotion contained a rotating banner ad stating
"...CELEBRATE & SAVE - 1/2 PRICE OR LESS"
and "FINAL DAYS TO SAVE". Text on the website
stated "it's the final days to celebrate and save with
hundreds of beds half price".
Complaint/Decision
Argos challenged the advert on three grounds. First, it considered
that the claim "hundreds of beds half price" was
misleading, because approximately 70 beds were available at half
price or less. Secondly, Argos challenged the advert on the basis
that the savings advertised were based on future selling prices.
Finally, Argos considered that the claim "FINAL DAYS TO
SAVE" was misleading because no closing date was stated
on the banner and it had appeared for more than seven days.
In relation to the first complaint, the ASA noted that a range of
68 beds was available on the advertiser's website. However, it
considered that the claim in the advert related to the total number
of beds that were available at half price, as opposed to the number
of different beds in the advertiser's range. The advertiser had
provided evidence that over one thousand beds were in stock at half
price and accordingly the ASA did not consider that the advert was
misleading on this point.
The ASA did, however, uphold the second and third complaints by
Argos. Although the BIS (formerly BERR) Pricing Practices Guide
allows savings claims to be made against future prices (sections
1.3.3 and 1.3.4) the ASA considered that the advert did not contain
the other information required by consumers when deciding whether
to make a purchase (for example how long the offer would be running
and when prices would increase). The omission of this information
led the ASA to conclude that the advert was misleading. With regard
to the third complaint by Argos, the ASA noted that the advertiser
had not demonstrated that, for circumstances beyond its reasonable
control, the closing date of the offer needed to be extended.
Although the closing date appeared in the terms and conditions on
the advertiser's website, it did not appear in the main body of
the advert; accordingly the ASA considered that consumers had not
been given all of the information necessary for them to make a
purchasing decision.
This, the second adjudication in respect of this advertiser this
month and the fourth in 2010, was published prior to the OFT's
study on
Advertising of Prices. However, the OFT has indicated
that time-limited offers have great potential to mislead consumers;
indeed making false statements that products are only available for
a limited time is a prohibited "always unfair"
practice under the Consumer Protection from Unfair Trading
Regulations 2008 (CPRs). Where time-limited offers are genuine,
advertisers must ensure that consumers are given all the
information necessary for them to make their purchasing
decision.
6. Camerabox Ltd, 3 November 2010
An online advert featured the claim "Olympus E-PL1 Kit
£399.99", together with a photograph of the
product. The advert featured a click-through labelled
"Go".
Complaint/Decision
One complainant challenged whether the advert and the price were
misleading because when the click-through was followed, the item
was for sale at a higher price only.
The ASA upheld the complaint, as the advertiser did not provide
evidence that the product was actually available at the advertised
price.
This advert is an example of bait advertising, which is an
"always unfair" practice prohibited by the CPRs
(regulation 3 and Schedule 1).
Bait pricing has recently been examined by the OFT, who
expressed concern that this practice has a detrimental effect on
consumers. Advertisers must ensure that they have made a reasonable
estimate of demand for the advertised product, in accordance with
the provisions of section 3 of the Code.
7. Waterstones Booksellers Ltd, 3 November
2010
A point-of-sale promotion in-store stated "... All fiction
paperbacks are 3 for 2... All fiction, crime and science fiction
paperbacks are now 3 for 2".
Complaint/Decision
The complainant tried to buy children's fiction using the
offer, but was told that this was excluded. Accordingly he
challenged whether the advert was misleading because it stated that
the promotion applied to all fiction.
In its response to the ASA, the advertiser indicated that it was
industry practice for bookstores to categorise children's
fiction separately from fiction, both in sales figures and
in-store. However, the ASA noted that some children's fiction
books had "3 for 2" stickers on them. It also
considered the increasing adult readership of children's titles
such as the Harry Potter series. Accordingly the ASA concluded that
consumers might not recognise the distinction between adult's
and children's fiction. Further, certain children's books
might also fall into the categories listed in the promotion, such
as crime. The ASA decided that "all fiction" was
misleading, as consumers would expect the offer to apply to
children's fiction and it was not clear that this genre was
excluded.
Similar to the
Waitrose adjudication in October, this decision reminds
advertisers that they cannot rely on industry-accepted jargon,
which may not be understood by consumers. Advertisers must
therefore make clear any exceptions to, or conditions of,
promotions, even where these would be obvious to purchasers with
knowledge of the relevant industry. Although not specifically the
subject of this decision, the OFT, in its recent review of pricing
practices, has given guidance on the use of volume offers, and ways
in which retailers can minimise their risk of facing enforcement
action.
LEISURE
8. Dave Whelan Sports Ltd, 10 November 2010
A leaflet stated "£40 6 weeks membership starts
1st July". Text underneath stated "Plus receive
a DW SPORTS Gift Pack (Worth £40)*". The asterisk
led to text at the foot of the leaflet which read "Gift
packs are for any member converting on day one of Get active to a
full membership..."
Complaint/Decision
One complainant challenged whether the headline claim implied that
the gift pack offer was included in the six-week membership
offer.
The ASA considered that, although the conditions stated that the
gift pack was available when membership was converted from the Get
Active offer to full membership, the wording "Plus receive
a DW SPORTS Gift Pack (Worth £40)*" implied that
the gift pack was offered in addition to the six-week membership
offer. As consumers were required to sign up to full membership to
receive the gift pack (meaning they were no longer eligible for the
six-week membership offer), the ASA considered that the small print
contradicted, rather than clarified, the main claim in the advert
and was misleading; the complaint was upheld.
This advert serves as a reminder that advertisers must take care
not to use small print in a contradictory way and should ensure
that any disclaimers clarify the claims made in the main advert,
rather than confuse consumers. The use of "free" claims
has been examined by the OFT in their recent study, which offers
guidance to advertisers about when the OFT is less
likely to take enforcement action.
OTHER
9. Wells & Youngs Brewing Company Ltd, 17 November 2010
A cinema ad for beer showed a man getting off a boat on an
island and meeting two women. The three people travelled round the
island together and appeared very close; the man seemed to have a
romantic relationship with one of the women. In several scenes the
three people drank beer together and at the end of the advert the
man got back on the boat with a bottle of beer in his hand. A close
up of a bottle of beer was featured, with text stating
"Good times never end if there's something to remind
you of them".
Complaint/Decision
The ASA received two complaints that the advert linked alcohol to
sexual success.
The ASA did not uphold the complaints. It noted that the advert was
lengthy, with only some of the scenes depicting alcohol
consumption. The ASA considered that alcohol tended to be featured
in group scenes (such as a beach party); however, alcohol was not
depicted as essential to the success of any occasion. In the
romantic scenes little or no alcohol was featured. In avoiding
showing alcohol or consumption of beer in the romantic scenes, the
ASA considered that advert avoided directly linking alcohol and
sexual success. The ASA also noted the tone of the advert and
considered that the beer brand would be associated with a pleasant
and memorable holiday atmosphere.
This decision is interesting because the ASA considered that the
themes of alcohol and sexual success were sufficiently distinct to
avoid a breach of the Code. Although there were romantic scenes and
scenes featuring nudity, the ASA considered these to be
"in keeping with acceptable standard and not so strong as
to directly link alcohol consumption with sexual success"
and, by not featuring alcohol consumption in the romantic scenes,
the advertiser had avoided creating a direct link between alcohol
and sexual success. Alcohol companies, who often use social scenes
in their adverts, should ensure that alcohol is portrayed as a
separate theme to any sexual or social success depicted in the
advert. Nonetheless, this is an area that attracts complaints and
advertisers of alcohol products must remain cautious, even in light
of this adjudication.
10. Ryanair Ltd, 17 November 2010
A national press advert was headlined "HERE'S
EASYJET'S NEW HEAD OF PUNCTUALITY" and featured a
picture of Zimbabwean President Robert Mugabe. The advert included
three press cuttings, two of which stated "EasyJet less
punctual than Air Zimbabwe'". The advert also
contained text stating "...EASYJET CAN'T MATCH OUR
PRICES, OR OUR PUNCTUALITY EITHER!"
Complaint/Decision
The advert attracted complaints from 20 members of the public, who
believed that the image of Robert Mugabe in the advert was
offensive and trivialised the Zimbabwean political situation. One
complainant also objected to the claim "EASYJET CAN'T
MATCH OUR PRICES, OR OUR PUNCTUALITY EITHER" because he
understood that the comparison data in the advert supporting this
only related to one study at one airport.
In respect of the first challenge, the ASA noted that the advert
did not actually refer to the Zimbabwean political situation. The
ASA considered that the advert referred to Air Zimbabwe and Robert
Mugabe was a recognisable Zimbabwean. It concluded that, although
the use of the image might be seen as tasteless by some, the advert
was unlikely to cause serious or widespread offence; the complaints
were not upheld.
In respect of the second challenge, the ASA noted that the advert
referred to a comparison based on departures at Gatwick Airport in
June 2010 and showed that more of Ryanair's flights departed on
time than easyJet's. Nevertheless, the Ryanair claim
"EASYJET CAN'T MATCH OUR...PUNCTUALITY..."
was not qualified and might be interpreted as an absolute claim.
The ASA did not consider that the data from Gatwick in June 2010
was sufficient to substantiate this. In its response to the ASA,
Ryanair also provided evidence of weekly data captured since 2006
comparing Ryanair and easyJet's punctuality. Although this
showed that Ryanair was more punctual than easyJet, the study did
not define "punctuality", and data for easyJet had not
been collected since April 2009. The ASA therefore did not consider
that this was meaningful data to substantiate the claim. However,
Ryanair also submitted a document, sourced from the UK Civil
Aviation Authority, which compared various airlines'
punctuality at UK reporting airlines each week since 2007. This
showed that Ryanair had a consistently higher proportion of
punctual flights than easyJet since 2007. The ASA noted that this
evidence was based on "recent information from an industry
recognised source" and related to both arrivals and
departures from UK reporting airports. Accordingly this evidence
was sufficient to substantiate the claim and the ASA found that the
advert was not misleading in this respect.
This decision is another example of the ASA accepting an advert
that might be regarded as tasteless. Further, it is a useful
reminder that advertisers should provide as much
"meaningful" evidence as possible to
substantiate their claims. In this instance, it appeared that
Ryanair were originally basing their claim on the June 2010 Gatwick
data. It is likely that, had the advertiser not supplied the third
study, the second complaint would have been upheld. Evidence should
be from a reliable source, up-to-date and contain sufficient
definitions to ensure that it actually substantiates the claim
being made. This is the latest in a series of complaints about
Ryanair; the SA upheld a complaint about a
Ryanair advert as recently as October.
11. American Apparel (UK) Ltd, 24 November 2010
An advert in Time Out Magazine showed a girl wearing white
underwear and over-the-knee grey socks. She was posing leaning
against a wall standing on her tiptoes with her feet crossed and
her back arched, with her head facing the camera. The accompanying
text read "Lingerie".
Complaint/Decision
One complainant considered that the model looked like a child
and therefore objected that the advert was offensive and
irresponsible because it featured a young girl wearing underwear
and standing in a provocative pose.
The ASA did not uphold this complaint and acknowledged that the
model was over the age of 18 when the photograph was taken. The ASA
considered that the pose was representative of the
"stylised postures familiar within the fashion
industry". It therefore concluded that the pose was not
unduly provocative and that the image was unlikely to cause serious
or widespread readers of the publication.
This adjudication is interesting because the ASA specifically
considered and referred to the publication in which the advert
appeared, as well as the stylised nature of adverts of this type
when reaching its decision.
12. Nissan Motor (GB) Ltd, 17 November 2010
This adjudication concerns two adverts. First, a poster advert
for a car featured the headline text "DEUTSCHLAND
DEUTSCHLAND ÜBER RATED" and contained text comparing
the acceleration times for models of Audi, BMW, Porsche and Nissan
cars. An internet advert showed a car speeding across the screen
and featured a similar comparison of acceleration times and the
same headline text.
Complaint/Decision
The adverts attracted 32 complaints. Most of the complainants
objected that the adverts were offensive because the headline text
was a play on words on a verse of the German National Anthem, which
was associated with Nazis. Eight complainants also considered that
the poster advert was racist towards Germans. Further, the ASA
challenged the advert because it considered that acceleration
claims were the predominant message of the advert and that the
moving image in the second advert implied excessive speed.
The ASA noted that the advert intended to challenge the assumption
that German sports cars outclassed other manufacturer's cars
and that therefore German cars were "over-rated".
Although the ASA understood that the relevant line from the German
National Anthem had been adopted by the Nazis, it considered that
in the context of the advert most consumers would not make this
association and would interpret the headline text as per the
intention of the advertiser. The ASA did acknowledge that some
people would find the use of the phrase distasteful, but concluded
that the advert in its entirety was unlikely to be interpreted as
referring to Nazi Germany. Accordingly the ASA did not uphold the
offensiveness complaints. It also did not consider that the second
advert was racist towards German people, and concluded that the
most consumers would interpret the headline text as relating to
German sports cars, not to the German nation as a whole.
Both of the ASA's own challenges were upheld. The ASA
considered that the acceleration claim was the
"predominant message" of the advert and
accordingly that the advert breached the Motoring sections of the
CAP Code. The ASA noted that the internet advert was stylised, but
considered that that the image of a car moving across the screen
leaving a trail of red light behind it, together with the featured
acceleration speeds, gave the impression of excessive speed and
therefore was a breach of the Code.
This decision is interesting because the ASA considered the
intention of the advert and the potentially offensive message, but
also looked at how likely consumers were to make the offensive
association. The light-hearted nature of the advert was also taken
into account.
13. Invicta Gas Ltd, 24 November 2010
A regional press advert stated "SCRAP YOUR OLD BOILER
NOW! GET £300 FOR YOUR OLD BOILER AT INVICA GAS"
and featured a picture of an elderly, unsmiling woman.
Complaint/Decision
Three people complained that the advert was offensive because
the image of the woman with the reference to an "old
boiler" was ageist, sexist and demeaning to women.
The ASA did not uphold the complaint. It acknowledged that the
advert relied on an "out-dated" stereotype of
older women. Although some might find the advert distasteful, the
ASA considered that the advert was likely to be seen as "a
light-hearted use of an archaic stereotype".
This adjudication follows the view taken by the ASA in respect of
the Nissan advert above. Although it appears that the ASA will give
consideration to the light-hearted intentions of advertisers,
offensiveness in advertising is still an area attracting large
numbers of complaints and advertisers should take care when playing
on stereo-types.
14. Asda Financial Services Ltd, 3 November 2010
A TV advert featured a woman talking about Asda Over 50's
Life Cover. She said "It costs from £5 a month....
And because it's Asda I can always make sure that I'd never
pay more for cover than it'll pay out... So I'll never be
out of pocket". On-screen text stated "Capped
premiums from £14.59. Unless you cap your premiums you must
keep paying for life, and may pay more than you get
out..."
Complaint/Decision
Three complainants challenged whether the advert misleadingly
implied that customers paying the £5 monthly premium would
never pay more than the policy paid out. However, as shown by the
on-screen text, the capped premium amount was actually
£14.59.
The ASA upheld this complaint; although the on-screen text appeared
before and during the voice-over statement, the ASA considered that
most consumers would interpret the statement "I can always
make sure that I'd never pay more for cover than it'll pay
out" in light of the previous reference to the £5
premium. The ASA noted that the woman's statement was a
continuous monologue referring both to the £5 premium, and to
her not paying in more than the policy would pay out. The ASA also
considered that "And because it's Asda"
would be interpreted as meaning that the woman was reassured
because the insurance was provided by Asda, not because of a
particular feature of a selected product. The ASA concluded that
the disclaimer information in the on-screen text contradicted,
rather than clarified the headline claim.
This decision, like that in relation to Dave Whelan Sports Ltd
above [INSERT LINK TO DAVE WHELAN SECTION OF TEXT AT NUMBER 8
ABOVE], highlights that advertisers must word disclaimers and small
print carefully, so as to avoid confusing consumers or
contradicting information given elsewhere in the advert.
NON-COMMERCIAL
15. ITV Broadcasting Ltd t/a UTV, 10 November 2010
A Department of the Environment TV advert showed a young boy laughing and playing in a garden. The next scene showed a young man celebrating after scoring a goal during a football match and then having a pint of beer with friends in a bar. The same man was then shown driving home. The man then took his eyes off the road briefly. The car's tyre clipped the kerb, causing the car to spin across the road, hit an oncoming car and then flip over a fence into the young boy's garden, crushing the child. The boy's sister, also in the garden, was shown screaming. The advert then showed the driver climbing from the car, with blood on his face, and the young boy's father, picking up his son and sobbing. On-screen text and a voice-over stated "NEVER EVER DRINK & DRIVE. Could YOU live with the shame? ...". The advert carried a post-9pm Clearcast scheduling restriction.
Complaint/Decision
One viewer saw the advert at 8.26pm during ITV's coverage of a World Cup game between Germany and Australia. The viewed complained that the advert was distressing (especially for children), and was inappropriately scheduled.
In its response to the ASA, ITV pointed out that UTV has a separate Ofcom Licence from ITV and therefore is able to operate discretionary judgment as to advertising, notwithstanding the Clearcast restriction (of which it had been made aware).
The ASA acknowledged that the advert was "hard-hitting and disturbing in its depiction of serious injury or death to a child and a father's depiction of consequent grief", and noted that it was not until the end of the advert that the road safety message became apparent. Nevertheless, the ASA considered that adult viewers (at whom the advert was targeted) would interpret the scenes as important in addressing the issue of drink-driving; accordingly the ASA concluded that the advert's intention to deter drink-drivers, which could save lives, justified the shocking nature of the scenes. Although the ASA noted that the advert would be distressing for anyone who had directly been affected by drink-driving, it did not consider that the advert was likely to cause widespread distress to adult viewers.
The ASA did, however, consider that children were likely to be distressed by the advert and its depiction of a distressed young girl and father. UTV indicated that showing the advert during a World Cup game meant that it was likely to be seen by more adults at risk of drink-driving. The ASA noted that according to viewing figures, a small proportion of children watched the World Cup game in question, and therefore the number of children potentially distressed by the advert was low (indeed they had received no complaints of children actually having been distressed by it). The ASA concluded that the advert had not breached the BCAP Code, because the scheduling had allowed the advert to reach its target audience while avoiding children to "a reasonable extent".
This is an interesting decision, because, notwithstanding a scheduling restriction to the contrary, a broadcaster was allowed to show an advert when children might be watching television. The ASA considered that the serious, non-commercial message of the advert justified the risk of causing distress.
This article was written for Law-Now, CMS Cameron McKenna's free online information service. To register for Law-Now, please go to www.law-now.com/law-now/mondaq
Law-Now information is for general purposes and guidance only. The information and opinions expressed in all Law-Now articles are not necessarily comprehensive and do not purport to give professional or legal advice. All Law-Now information relates to circumstances prevailing at the date of its original publication and may not have been updated to reflect subsequent developments.
The original publication date for this article was 23/12/2010.